Senior Business Analyst, ERP

BC.Net; Vancouver; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Business Analyst to enhance ERP services for a consortium of post-secondary institutions. This role involves strategic planning, operational audits, and coordination to optimize ERP support and reduce risks. You will play a crucial role in developing and implementing multi-year roadmaps, establishing governance frameworks, and improving operational efficiency across member institutions. Join a passionate team that values collaboration and continuous improvement, while enjoying a hybrid work environment and comprehensive benefits. If you are driven to make a difference in higher education, this opportunity is perfect for you.

Benefits

Hybrid Work Mode

Comprehensive Health Benefits

Defined Benefits Pension Plan

Annual Professional Development Allowance

Generous Paid Time Off

Volunteer Day

Career Growth Opportunities

Inclusive Culture

Convenient Office Location

Qualifications

• 5+ years in Business Analysis or similar roles, preferably in Higher Education.
• Strong analytical skills and familiarity with cloud/SaaS models.

Responsibilities

• Conduct audits of ERP support structures and identify areas for improvement.
• Coordinate cross-functional groups to standardize procedures and share knowledge.

Skills

Business Analysis

ERP Systems

Project Management

Cloud/SaaS Models

Data Management

Communication Skills

Process Improvement

Analytical Skills

Documentation Skills

Team Collaboration

Education

Bachelor's degree in Business or Information Systems

Tools

ERP Software (Ellucian Banner or Colleague)

Job description

Job Summary:

The Senior Business Analyst, ERP will take an active role in enhancing the support model for a BC post-secondary ERP Consortium. This role includes strategic planning, operational audits, and coordination to optimize ERP services, reduce risks, and support the transition toward a sustainable support model. This role supports an objective to unify and strengthen ERP services, ensuring efficiency and collaboration across member institutions.

Key Responsibilities and Duties:

Strategic Planning:

1. Conduct audits of current ERP support structures, identifying gaps, risks, and areas for improvement to optimize BCNET’s shared ERP model.
2. Assist in the development and implementation of multi-year roadmaps to strengthen the ERP support system.
3. Provide recommendations on evolving ERP support agreements to adapt to future needs, including potential SaaS models, de-customization, and consolidated service structures.

Governance:

1. Assist in establishing governance frameworks and define roles and responsibilities to promote accountability and transparency within the consortium.
2. Lead the creation and implementation of standardized policies, procedures, and controls for data management, security, and compliance.
3. Organize regular project updates and briefings for key stakeholders, including progress reports and risk assessments, to ensure project alignment with institutional and Ministry objectives.
4. Document key governance decisions and lessons learned to support continuous improvement in ERP management, risk mitigation, and governance maturity across institutions.

Coordination:

1. Serve as a primary liaison with stakeholders to facilitate clear communication, issue resolution, and alignment of service expectations.
2. Coordinate cross-functional working groups and communities of practice to encourage knowledge sharing, standardize procedures, and establish best practices across institutions.
3. Act as a central point of contact with solution partners, managing contractual and operational interactions to ensure service quality, fair billing, and adherence to agreed-upon terms.

Operational Efficiency:

1. Identify and implement improvements in core ERP processes and workflows, including billing verifications, reporting, and support management, to enhance efficiency.
2. Lead initiatives for standardized ERP configurations and system updates across institutions, ensuring alignment with organizational goals and reducing redundant customizations.
3. Monitor ERP system performance, user feedback, and system updates to proactively address issues and keep institutions informed of developments and impacts.
4. Support institutions in improving their ERP usage and operational maturity through training workshops, user guides, and on-demand support, fostering a consistent experience across all users.

Qualifications and Skills:

1. Education: Bachelor’s degree in Business, Information Systems, or a related field.
2. 5+ years as a Business Analyst or similar role in Higher Education, with required experience in ERP systems (preferably Ellucian Banner or Colleague).
3. Strong analytical and project management skills, with familiarity in cloud/SaaS models.
4. Skilled in requirements gathering, process improvement, and translating complex needs into actionable plans.
5. Adept at assessing ERP processes and developing data-driven strategies.
6. Excellent communicator with experience in multi-stakeholder environments.
7. Proficient in ERP systems and SaaS/cloud-based models. Excellent interpersonal and communication skills (written and oral).
8. Effective time management, ability to work under pressure, meet deadlines, prioritize, and multitask.
9. Demonstrated professionalism and self-awareness.
10. Proficient in documentation and report writing.
11. Ability to work independently and proactively under the guidance of the Director, STS & ERP.
12. Attention to detail and ability to maintain accuracy and meet timelines.
13. Team player with the capability to work in a multi-disciplined team environment.

Benefits and Perks:

1. Hybrid Work Mode: Flexibility to work remotely and in-office.
2. Health Benefits: Comprehensive coverage, including extended health, dental, vision, and a wellness allowance.
3. Pension Plan: Secure your future with our defined benefits pension plan.
4. Professional Development: Annual allowance for skill-building and growth opportunities.
5. Paid Time Off: Generous vacation days and year-end office closure.
6. Volunteer Day: One paid day annually to support a cause you care about.
7. Career Growth: Clear pathways to advance within the company.
8. Inclusive Culture: Supportive workplace with team-building events and activities.
9. Convenient Office Location: Easy access by transit and close to great coffee spots.

About BCNET

Who We Are: We are a small dynamic team that loves what we do and thrives on our ability to make a difference for our higher education member community in British Columbia. Our diverse team is passionate, collaborative, responsive and entrepreneurial. We share a desire for learning and working together for the greater good of each other and our members. With a flexible work environment, great benefits and the opportunity to develop your skills, you can put your talent to work and reap the rewards.

What We Do: We are a member-centric services organization that continually engages with our community to provide technology and services that enables excellence in teaching, learning and research. We equip our members with opportunities to work together to learn, explore, evaluate and shape the development of technology, services and procurement solutions that serve their collective interests.

Why We Do It: Our motivation is to enable members with technology and services to support excellence in teaching, learning and research. We aim to enhance the quality of services, drive down costs, maximize efficiencies, empower digital transformation, share knowledge and human and capital resources so that all can benefit.

Equal Employment Opportunity:

BCNET is committed to equal employment opportunities for all, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other legally protected status. We welcome applications from everyone and offer reasonable accommodations for individuals with disabilities throughout the hiring process and employment. If you need accommodation during the application process, please reach out to our HR department at [e-mail] with your specific request. Our team will work with you to ensure you have the support you need to participate fully in our recruitment process.