Senior Business Analyst

T&T Canada; Richmond; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonuses

Extended health/dental/vision care

Retirement benefit

Life/AD&D insurance

Paid vacation, sick, marriage, bereave

10% in-store staff purchase discount

Subsidized staff meal

Job summary

T&T Supermarket is seeking a Senior Business Analyst to translate business problems into technical solutions and drive requirements gathering across departments. You will document workflows, sign off on SRS, and support testing and training as part of system implementations.

The role requires strong communication skills, English fluency, and experience with business applications and process analysis. Collaboration with IT and business teams is essential for successful delivery.

Qualifications

• 5+ years of experience analyzing and documenting complex business processes.
• Knowledge of business application systems; supermarket operations experience is a definite advantage.
• Must be fluent in spoken and written English.
• Knowledge of Chinese (Cantonese and/or Mandarin) is an asset.

Responsibilities

• Work with business users to understand problems and translate into technical solutions.
• Document workflows and System Requirements Specification (SRS) with sign-off.
• Prepare test plans and test cases for UAT and End-to-End tests; coordinate tests when applicable.
• Prepare training materials and user manuals.
• Facilitate implementation of new systems through training, demos and on-site support.
• Conduct post-implementation reviews to identify improvements for future releases.
• Assist in routine system audits for data reliability, integrity and security controls.
• Manage relationships with business users and keep stakeholders updated on project results.

Skills

Business analysis

Requirements gathering

Process mapping

Documentation

Communication

English fluency

Education

Bachelor's degree in CS/IT/BA

Job description

The Opportunity

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

You Will

• To work with business users to understand their business problems and translate that knowledge into a technical solution
• Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process
• Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests
• Prepare training and user manual
• Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary
• Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement
• Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management
• Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results
• A Bachelor’s Degree in Computer Science, Information Technology, Business Analysis, or other related disciplines

You Should Have / Be

• Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage
• Good presentation and communication skills; possess highly systematic & analytical problem‑solving ability; ability to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures
• Service oriented with good interpersonal and customer relations skills
• Demonstrate initiative, flexibility and responsiveness in completing tasks
• Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset
• Must be fluent in spoken and written English
• Knowledge in Chinese (Cantonese &/or Mandarin) is an asset

Benefits

• Performance bonuses
• Extended health/dental/vision care
• Retirement benefit
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves
• 10% in-store staff purchase discount
• Subsidized staff meal

Shift

5-day work week (Monday to Friday), 9:00am – 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non‑disqualifying physical or mental disability, or any other applicable characteristics protected by law.