Senior Business Analyst

Raise; Calgary; Remote; CAD 80,000 - 110,000; Full time

Job summary

Raise is seeking a Senior Business Analyst to enhance the content management system for a leading Canadian airline. This remote role demands a results-driven individual with expertise in Adobe Experience Manager and a thorough understanding of digital project requirements. The analyst will bridge the gap between business stakeholders and technical teams, ensuring intuitive and high-performing digital experiences that align with user needs.

Qualifications

• Proven experience in digital and web projects, particularly with CMS.
• Hands-on knowledge of Adobe Experience Manager.
• Strong communication skills for diverse stakeholders.

Responsibilities

• Document functional and non-functional requirements for CMS.
• Create user stories with acceptance criteria for backlogs.
• Facilitate stakeholder workshops in digital marketing and IT.

Skills

Requirements Documentation

User Stories & Acceptance Criteria

Process Mapping & Optimization

Stakeholder Alignment

QA Support

AEM Platform Insight

Translation of Business Needs

Documentation and Communication

Education

Proven experience as a Business Analyst

Experience with CMS platforms

Experience in Agile/Scrum environments

Tools

Adobe Experience Manager

JIRA

Confluence

Job description

• Contract Length: 6 months
• Work Location: Remote Canada with preference for Calgary AB
  
  

Raise is currently hiring a Senior Business Analyst on behalf of one of our top clients, a major Canadian airline. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Job Overview

Seeking a results-driven and detail-oriented Business Analyst (BA) to join our digital product team on a contract basis. This role will support the evolution of our content management system (Adobe Experience Manager). As a BA, you will serve as a strategic partner between business stakeholders and the technical team to ensure content-driven digital experiences are intuitive, performant, and aligned with guest needs.

Responsibilities

• Requirements Documentation: Elicit, analyze, and document functional and non-functional requirements for CMS updates, templates, components, and workflows.
• User Stories & Acceptance Criteria: Create detailed user stories with clear acceptance criteria for backlog grooming and sprint planning.
• Process Mapping & Optimization: Map existing content workflows and propose process improvements in collaboration with authors and developers.
• Stakeholder Alignment: Facilitate workshops and meetings with stakeholders across digital marketing, guest experience, legal, IT, and other departments.
• QA Support: Validate CMS features and changes during UAT to ensure they meet business requirements and deliver value.
• AEM Platform Insight: Provide business-focused insights into AEM capabilities and constraints to inform solution design and prioritization
• Will work closely with product owners, UX designers, developers, QA, and content authors.
  
  

Qualifications

• Proven experience as a Business Analyst on web and digital projects, ideally with CMS platforms.
• Hands-on knowledge of Adobe Experience Manager (AEM)—understanding of components, templates, authoring workflows.
• Strong ability to translate business needs into technical requirements and vice versa
• Experience in Agile/Scrum environments.
• Excellent documentation and communication skills.
• Familiarity with JIRA and Confluence or similar tools.
  
  

Nice To Haves

• Prior experience working in the airline, travel, or hospitality sectors.
• Understanding of digital accessibility standards (e.g., WCAG).
• Familiarity with SEO and analytics best practices as they pertain to web content.
• Experience with content migrations, A/B testing, or personalization in AEM.
• Knowledge of localization and translation workflows in a multi-region CMS environment
  
  

Soft Skills

• Strong collaboration and interpersonal skills with both technical and non-technical teams.
• Proactive problem-solver with attention to detail.
• Comfortable facilitating meetings and workshops.
• Adaptability to shifting priorities in a fast-paced digital environment.
• Empathy for both internal stakeholders and external guests using the site
  
  

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at [phone] or [e-mail].

#WES