Senior Business Analyst

Region of Peel; Brampton; Hybrid; CAD 92,000 - 116,000; Full time

Job summary

Join Peel Region as a Senior Business Analyst for the Application Portfolio Modernization Program. In this hybrid role, you will collaborate with various stakeholders to assess and modernize software applications, ensuring effective digital asset management. Leverage your analytical skills to drive process improvements and influence enterprise-level decisions, while enjoying comprehensive benefits and a supportive, inclusive work environment.

Benefits

Comprehensive Health, Dental, and Vision plan

OMERS Pension Plan

3 weeks of vacation per year

3 paid personal days

Flexible hours for better work-life balance

Annual performance reviews with merit increases

Access to tuition reimbursement

Qualifications

• At least 5 years of work-related experience in business analysis.
• Working knowledge of waterfall and agile methodologies.
• Experience in Application Portfolio Modernization is a plus.

Responsibilities

• Collaborate with cross-functional teams to assess application condition levels.
• Lead business case development and define project requirements.
• Analyze workflows to improve efficiency.

Skills

Business Analysis

Project Management

Requirements Gathering

Process Improvement

Data Analysis

Education

Undergraduate degree in business management, finance, or related fields

Certified Business Analysis Professional (CBAP)

Tools

MS Office

Job description

Job Description

Senior Business Analyst – Application Portfolio Modernization Program

Corporate Services - IT Solutions Division

Status: (1) Regular Full-Time position

Salary Range: $92,153 - $115,189 per annum plus comprehensive benefits

Work mode: Hybrid* see below for more details about this work mode

Location: 10 Peel Centre Drive, Brampton

Hours of work:35 hours per week

The Program:

The Application Portfolio Modernization (APM) works to maintain the Region’s portfolio of software applications to the desired condition level. This involves assessing, on a regular basis, the condition level of software applications (the technical and functional state of good repair), and taking upgrade, remediation, replacement, or retirement actions to ensure that all applications stay above the desired condition level.

The role:

Working in partnership with the APM Program Manager, IT Project Managers, Business Partners, clients, and others the Senior Business Analyst will apply their deep understanding of business analysis to help stakeholders close the gap between complex, long-term business outcomes and their translation into the detailed functions and features that project solutions need to satisfy.

In this role you will act as an integrator, facilitator and technical specialist providing analytical capabilities to IT projects and initiatives of all sizes. You will support both IT project and Application portfolio modernization work.

In this role you will:

• Partner for Success – Collaborate with cross-functional teams to define project scopes, assess application condition levels, and align solutions to business priorities.
• Lead Business Case Development – Support business units in crafting compelling cases for project approval under APM, ensuring value-driven decisions.
• Define Requirements & Benefits – Extract, clarify, and validate business requirements; define measurable project benefits and track them through delivery.
• Bridge the Gap – Translate strategic business needs into technical specifications while challenging assumptions and uncovering deeper opportunities.
• Drive Process Improvement – Analyze and redesign workflows, data models, and business processes to improve efficiency and performance.
• Visualize and Communicate – Create diagrams, data flows, conceptual models, and compelling visual content that bring clarity to complexity.
• Support Procurement & Change Management – Help develop scopes of work, engage vendors, and apply change management strategies (e.g., ADKAR) to ensure smooth adoption of solutions.
• Lead with Insight – Conduct benchmarking, facilitate brainstorming sessions, and assess project value to ensure alignment with stakeholder expectations and organizational goals.

Why This Role Stands Out:

• Be part of a strategic program that keeps the Region's digital assets modern and effective.
• Influence enterprise-level decisions with data, insight, and experience.
• Solve real, impactful problems alongside a team that values innovation, collaboration, and continuous improvement.
• Work on projects of all sizes and scopes, gaining exposure across technologies, business units, and service areas.

Qualifications:

• Education & Experience: Undergraduate degree in business management, finance, math, statistics, accounting, information management systems or related fields with at least 5 years of work-related experience. An equivalent combination of education and/or experience may be considered.
• Professional Certification: Certified Business Analysis Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA).
• Project Methodology Savvy: Working knowledge of the waterfall and agile project and program management lifecycles and of their commonly used methods, processes, and practices.
• Highly proficient in MS Office, particularly MS Project, PowerPoint, and Excel (able to build pivot tables and complex formulas and use the data analysis module).
• Able to leverage different techniques to elicit and document requirements into plain language.
• Advanced experience working with business sponsors and other stakeholders to document requirements.
• Adept at analyzing and anticipating implications of system changes on work processes and procedures
• Change Enablement: Comfortable supporting organizational change management, helping stakeholders adapt to evolving technologies, processes, and ways of working.

Nice to have but not required:

• Experience with business analysis activities for Application portfolio modernization.
• Organizational Change Management certification or an equivalent designation.
• Lean and or Six Sigma certification (Greenbelt) or equivalent designation.
• Knowledge of the TOGAF Enterprise Architecture Framework.
• Knowledge of IT Service Management (ITIL).
• Experience with ServiceNow Enterprise Architecture module.

Apply now and help us build a better tomorrow with Peel Region! Join us—be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work!

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview:Ourrecruitmentprocesswill include video conference technology

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Ifthis opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.