Senior Business Advisor, Learning Operations

Intact; Mississauga; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

5 extra days off per year

Telemedicine & Wellness account

Employee Share Purchase Plan (ESPP)

Pension plan

Job summary

Intact is hiring a Senior Business Advisor, Learning Operations to join the National Claims Learning & Development – Coordination & Enablement team. You will shape L&D delivery across the national team and build tools, processes, governance, dashboards, and learning solutions to help teams work smarter and learn more effectively.

This fast-paced role suits a curious, proactive problem-solver who can simplify complexity, navigate ambiguity, and drive adoption across stakeholders.

Qualifications

• Bachelor’s degree in administration or equivalent work experience.
• 5–7 years in project management, operations/process improvement, consulting, and/or L&D enablement.
• Familiar with HR technology (LMS, HRIS) and learning design tools.
• Strong change and stakeholder management; able to drive alignment across teams.
• Proven ability to simplify and standardize ways of working and implement scalable solutions.
• Analytical and comfortable using data to set priorities and measure outcomes (KPIs/metrics).
• Highly organized, proactive, and continuous-improvement oriented.
• No Canadian work experience required however must be eligible to work in Canada.

Responsibilities

• Lead projects that improve L&D processes, workflows, tools, and ways of working across the national team.
• Support the implementation of change by assessing impacts, aligning stakeholders, and helping leaders plan for adoption and sustainment.
• Develop and standardize tools, templates, governance practices, and reporting routines that improve consistency and scalability.
• Identify opportunities to streamline, automate, and continuously improve the L&D lifecycle.
• Analyze learning and performance data—including ramp-up time, proficiency, and knowledge retention—to identify opportunities and recommend practical actions.
• Develop and enhance dashboards and KPIs to support decision-making and measure the benefits of improvements.
• Partner with L&D management teams and stakeholders to translate insights into sustainable improvements embedded in daily practice.

Skills

Project management

Operations/Process improvement

L&D enablement

HR technology

Change management

Data analytics

Stakeholder management

Organization

Education

Bachelor’s degree in administration or equivalent work experience

Tools

Learning management systems

HRIS

Learning design tools

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model


• Possibility to purchase up to 5 extra days off per year


• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more


• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

94,200 - 115,200

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

Join our growing team as a Senior Business Advisor, Learning Operations within National Claims Learning & Development (L&D) – Coordination & Enablement.

You’ll play a key role in transforming how L&D operates across the national team. As a strategic partner to L&D leaders, you’ll help build and improve the tools, processes, governance, dashboards, and learning solutions that enable teams to work smarter, learn more effectively, and deliver consistent results.

This fast-paced role is ideal for a curious, proactive problem-solver who can turn complex information into simple, practical solutions while navigating ambiguity and driving adoption.

What You’ll Do

• Lead projects that improve L&D processes, workflows, tools, and ways of working across the national team.


• Support the implementation of change by assessing impacts, aligning stakeholders, and helping leaders plan for adoption and sustainment.


• Develop and standardize tools, templates, governance practices, and reporting routines that improve consistency and scalability.


• Identify opportunities to streamline, automate, and continuously improve the L&D lifecycle.


• Analyze learning and performance data—including ramp-up time, proficiency, and knowledge retention—to identify opportunities and recommend practical actions.


• Develop and enhance dashboards and KPIs to support decision-making and measure the benefits of improvements.


• Partner with L&D management teams and stakeholders to translate insights into sustainable improvements embedded in daily practice.

What You Bring

• Bachelor’s degree in administration or equivalent work experience.


• Minimum 5-7 years' experience working in project management, operations/process improvement, consulting, and/or L&D enablement.


• Familiar with HR technology (Learning management systems, HRIS, etc.) and learning design tools.


• Strong change and stakeholder management skills; able to drive alignment, collaboration and adoption across teams.


• Proven ability to simplify and standardize ways of working and implement solutions that scale.


• Analytical and comfortable using data to set priorities and measure outcomes (KPIs/metrics).


• Highly organized, proactive, and continuous-improvement oriented.


• No Canadian work experience required however must be eligible to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.