Bilingual Practice Lead, Learning and Instructional Design

Intact; Montreal (administrative region); Hybrid; CAD 87,000 - 107,000; Full time

Benefits offered by this job

Hybrid work model

Additional days off purchase option

Wellbeing benefits and telemedicine

Employee share plan and life-time cash

Job summary

Intact is expanding its Learning & Development team with a bilingual Practice Lead to shape modern, structured learning across Claims Canada. The role focuses on pedagogical quality, educational technologies and AI-enabled solutions to deliver consistent, impactful results.

You will guide designers, translate the L&D vision into actionable standards, and collaborate with cross-functional partners to ensure scalable, value-driven learning that supports business goals.

Qualifications

• University degree in educational technology, instructional design or a related discipline, or an equivalent combination of education and relevant experience.
• 5 to 8 years of experience in a similar role, ideally in a complex, operational or transformation-focused environment.
• Strong expertise in learning, instructional design, quality assurance and educational technologies.
• Experience contributing to the structuring or evolution of practices, ways of working, standards or quality frameworks in an L&D environment.
• Demonstrated ability to act as a reference point for a team, influence practices and guide skills development.
• Bilingualism (French / English) across Canada is required.

Responsibilities

• Recommend, document and contribute to the evolution of best practices in learning, instructional design, quality assurance and educational technologies
• Translate the L&D vision into ways of working, common reference points, tools and standards that can be applied by the team day to day
• Coach and guide instructional designers in their pedagogical thinking, strategy choices, deliverable improvements and skills development
• Contribute to the implementation of quality assurance practices that support the consistency, relevance and effectiveness of learning solutions
• Explore, recommend and integrate innovative approaches, including the responsible use of artificial intelligence, to enhance how we design, collaborate and support learning
• Analyze learning needs and operational challenges to guide the most relevant pedagogical approaches
• Provide targeted expertise in the design, review or improvement of learning solutions when subject-matter expertise is required
• Collaborate closely with partners, subject-matter experts and operational teams to ensure solutions are aligned, sustainable and truly applicable in the field

Skills

Learning design

Quality assurance

Educational technologies

Pedagogical strategies

Education

University degree in educational technology or instructional design

Tools

Microsoft 365

Articulate 360

LMS

AI tools

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

87,200 - 106,600

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

10%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We are looking for a Bilingual Learning and Instructional Design Practice Lead, with strong expertise in learning science, instructional design and educational technologies, to contribute to the improvement and structuring of learning and development practices within Claims.

This role is for an experienced professional who wants to help shape a structured, modern and innovative learning practice. Through their strong command of pedagogical approaches, educational technologies and the new possibilities offered by AI, they will translate the L&D vision into clear reference points, methods and standards. They will act as a subject-matter reference for the team, with the ability to challenge ideas, guide pedagogical decisions and turn business needs into coherent, useful and results-driven learning solutions.

Reporting to the National Manager, Learning and Development, the selected candidate will play a key role in improving, ensuring the quality of and operationalizing learning practices for Claims teams across Canada. They will recommend and document best practices, structure ways of working, integrate new approaches and help drive the thoughtful adoption of educational technologies, including artificial intelligence. They may also provide targeted expertise in selected design projects, while primarily acting as a point of reference to ensure pedagogical consistency, guide instructional designers and advance the maturity of the practice.

Here are some of the ways you will help move things forward

• Recommend, document and contribute to the evolution of best practices in learning, instructional design, quality assurance and educational technologies
• Translate the L&D vision into ways of working, common reference points, tools and standards that can be applied by the team day to day
• Coach and guide instructional designers in their pedagogical thinking, strategy choices, deliverable improvements and skills development
• Contribute to the implementation of quality assurance practices that support the consistency, relevance and effectiveness of learning solutions
• Explore, recommend and integrate innovative approaches, including the responsible use of artificial intelligence, to enhance how we design, collaborate and support learning
• Analyze learning needs and operational challenges to guide the most relevant pedagogical approaches
• Provide targeted expertise in the design, review or improvement of learning solutions when subject-matter expertise is required
• Collaborate closely with partners, subject-matter experts and operational teams to ensure solutions are aligned, sustainable and truly applicable in the field

What We Are Looking For

• University degree in educational technology, instructional design or a related discipline, or an equivalent combination of education and relevant experience
• 5 to 8 years of experience in a similar role, ideally in a complex, operational or transformation-focused environment
• Strong expertise in learning, instructional design, quality assurance and educational technologies
• Experience contributing to the structuring or evolution of practices, ways of working, standards or quality frameworks in an L&D environment
• Strong working knowledge of design, collaboration and innovation tools such as Microsoft 365, Articulate 360, LMS, AI tools or similar technologies
• Demonstrated ability to act as a reference point for a team, influence practices and guide skills development
• For all candidates across Canada : Bilingualism (French / English) is required considering the need to interact on a regular basis with colleagues across the country

What You Will Bring

• Sound judgment, strong critical thinking and the ability to challenge ideas constructively
• Autonomy, initiative and the ability to advance work with clarity and rigour
• A coaching mindset, the ability to structure complex issues and propose simple, concrete and practical solutions
• Comfort working with ambiguity, clarifying needs and turning ideas into concrete actions
• A strong curiosity for innovation, the evolution of L&D, educational technologies and the responsible use of artificial intelligence
• A collaborative, engaging and quality-oriented approach to concretely advance the consistency, continuous improvement and evolution of learning and development practices

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.