Customer Service Coordinator

The Personal Insurance Company; Mississauga; Hybrid; CAD 40,000 - 60,000; Part time

Benefits offered by this job

Competitive salary & annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment

Hybrid work

Job summary

Desjardins in Mississauga is seeking a Customer Service Coordinator for a 12-month temporary position. You will provide essential administrative and operational support, analyze data, and help drive productivity across the unit. The role involves data entry, reporting, and coordinating activities to meet objectives.

We value collaborative teammates, problem solving, and a proactive approach. Desjardins offers competitive pay, a pension plan, telemedicine, telework equipment, and a hybrid work

Qualifications

• College diploma in a related field.
• Action oriented and collaborative.
• Equity, Diversity, Inclusion and Accessibility commitments.

Responsibilities

• Assist in carrying out operational and administrative processes.
• Analyze and produce reports and statistics.
• Perform data collection, entry, modification, compilation and coding.
• Coordinate the unit's activities.
• Provide information about processes and procedures.
• Prepare presentations and related documents.
• Serve as a resource for administrative and operational matters.

Skills

Data entry

Administrative support

Report analysis

Data processing

Communication

Education

College diploma in a related field

Job description

Temporary 12-month position As a Customer Service Coordinator, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative and follow-up tasks to support your unit's day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions.

More specifically, you will be required to:

• Help carry out the unit's operational and administrative processes
• Help analyze and produce reports and statistics
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding.
• Coordinate the unit's activities
• Provide information about your line of business's processes and procedures
• Help prepare presentations and related documents
• Serve as resource person for administrative and operational matters

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.
• LI-Hybrid

What you bring to the table

• College diploma in a related field

Please note that other combinations of qualifications and relevant experience may be considered.

Action oriented, Collaborates, Differences, Nimble learning, Tech savvy Equity, Diversity, Inclusion and Accessibility

Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable) Job Family Administration (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.