Senior Associate, Strategy & Operations - Payments Fraud (Canada)

DoorDash ANZ; Vancouver; On-site; CAD 97,000 - 121,000; Full time

Benefits offered by this job

Equity grants

Premium healthcare

Wellness reimbursement

Paid parental leave

RRSP with employer match

Mental health program

Job summary

DoorDash is seeking a Strategy & Operations Senior Associate to reduce fraud costs and safeguard platform integrity. You will analyze behaviors across Consumers, Dashers, and Merchants, lead investigations into high-risk activity, and design data-informed strategies with cross-functional partners.

You will refine risk controls for payments, credit and refunds, work with product, engineering, and analytics teams, and drive experimentation to balance trust with growth.

Qualifications

• 2+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience.
• Experience leading projects, hitting goals, and succeeding in a team environment.
• Strong communicator, both written and verbal.
• Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets).
• You have a bachelor’s degree.

Responsibilities

• Establish and refine DoorDash’s strategic approach to payments, credit and refund risks - work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors
• Analyze user behavior across DoorDash’s platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users
• Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
• Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth

Skills

Strategy

Analytics

Consulting experience

Cross-functional collaboration

Communication

Education

Bachelor's degree

Tools

SQL

Excel

Job description

About the Team

The Integrity team is seeking a Strategy & Operations Senior Associate to help reduce fraud costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviors that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience. Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform.

About the Role

Our best Senior Associates are data-driven, truth seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…

You’re excited about this opportunity because you will…

• Establish and refine DoorDash’s strategic approach to payments, credit and refund risks - work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors
• Analyze user behavior across DoorDash’s platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users
• Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
• Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth

We’re excited about you because…

• 2+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience
• Experience leading projects, hitting goals, and succeeding in a team environment
• Strong communicator, both written and verbal
• Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)
• You have a bachelor’s degree

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$97,000—$121,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.