Senior Associate - EUC Solutions

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible vacation

Tuition assistance

Community engagement programs

Job summary

Scotiabank in Toronto, Ontario is seeking a skilled IT professional to lead Employee Technology solutions. You will be responsible for managing the End User Computing (EUC) systems and ensuring high-quality service delivery by championing a customer-focused culture.

The ideal candidate will possess a post-secondary degree in Computer Science, have at least 5 years of IT experience in a regulated environment, and strong knowledge in Windows Client Operating Systems as well as End User Computing tools. Compelling benefits and community engagement opportunities are offered.

Qualifications

• 5 years IT experience in a highly regulated, global financial institution.
• Advanced understanding of Enterprise Desktop management practices and techniques.

Responsibilities

• Champion a customer focused culture to deepen client relationships.
• Design, develop, and deliver Employee Technology solutions.
• Manage incidents and problems for prompt resolution.
• Support end-to-end solution lifecycle from discovery to optimization.

Skills

Experience in regulated financial institutions

Windows Client Operating Systems expertise

End User Computing proficiency

Knowledge of ITIL framework

Education

Post-secondary degree in Computer Science or relevant field

Tools

Intune

SCCM

Job description

Responsibilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Play a critical role in designing, developing, and delivering high‑quality Employee Technology solutions that address complex business needs.
• Work with internal and external groups to formulate, define, test and troubleshoot system configurations for End User Computing (EUC) systems within Scotiabank.
• Participate in global governance of EUC Technology standards by assessing products and providing advisory/recommendation on onboarding.
• Own and manage incidents and problems to ensure prompt and effective resolution by engaging internal and external partners.
• Effectively manage and maintain an EUC Lab that facilitates project and service delivery.
• Provide maintenance and support to Application Systems under ownership/stewardship of the team.
• Support end‑to‑end solution lifecycle activities, from discovery and planning through implementation and optimization.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contribute to an inclusive work environment.

Qualifications

• Post‑secondary degree in Computer Science or a relevant field of study.
• 5 years IT experience in a highly regulated, global financial institution.
• Expert knowledge in operating and supporting Windows Client Operating Systems in an AD environment.
• Advanced knowledge and good experience with End User Computing and system management tools such as Intune/SCCM.
• Advanced understanding of Enterprise Desktop management practices and techniques.
• Good understanding of ITIL framework.

Benefits

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement – Opportunities for community engagement and belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and more, no matter where you choose to work from.

Location

Canada – Ontario – Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.