Senior Associate, Change Management Consulting

Marsh; Vancouver; Hybrid; CAD 81,000 - 135,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement programs

Employee assistance programs

Job summary

Mercer is seeking a Senior Associate, Change Management Consulting for a hybrid role based in Toronto, Vancouver, Calgary, Ottawa or Montreal. You will lead change-management delivery for large-scale transformations and M&A, coordinating workshops, stakeholder maps, communications and training alongside a team of professionals.

The role emphasizes data-driven decision making, rigorous project management, and the ability to work across HR, legal and IT to ensure successful outcomes.

Qualifications

• 5–10 years of relevant work experience.
• Experience in project management, meeting facilitation and presentation design.
• Strong analytical skills, both quantitative and qualitative.
• Flexibility and ability to work under tight deadlines or changing client needs.
• Excellent interpersonal, verbal, and written communication skills.
• Intellectual curiosity and willingness to develop new skills.
• Superior organizational skills and attention to detail.

Responsibilities

• Manage project delivery for change management workstreams on large-scale transformations and M&A.
• Maintain issue, risk, and decision logs; escalate as needed.
• Coordinate logistics and facilitation for workshops, governance and working sessions.
• Support change execution with impact assessments, stakeholder maps, communications and training schedules.
• Prepare and maintain client-facing materials and manage review cycles.
• Coordinate cross-functional SMEs and delegate to analysts/associates.
• Contribute to proposals with SOWs, project plans and resourcing inputs.
• Serve as client contact to manage expectations and delivery within scope and budget.

Skills

Project management

Facilitation

Presentation design

Analytics

Communication

Adaptability

Attention to detail

Education

Bachelor’s degree in HR/psychology/commerce/business/journalism

Job description

Mercer’s Career Consulting Team is seeking a Senior Associate, Change Management Consulting. This hybrid role can be based in Toronto, Vancouver, Calgary, Ottawa or Montreal.

As a Senior Associate, Change Management Consulting, you will have the opportunity to help organizations transform the way they work and how their people experience work. At Mercer, people and data are at the core of our thinking and action, and we guide our clients to define and navigate the journey of constant change they need to remain competitive in today’s market.

Join an experienced team of 25,000 colleagues globally, with 1,000+ focused on transformation around the world!

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

We will count on you to:

• Manage project delivery for change management workstreams for large-scale transformation and M&A engagements: Develop and maintain plans, timelines, budgets, resourcing and trackers to keep milestones and deliverables on schedule
• Maintain issue, risk, and decision logs; escal... ???
• Coordinate logistics and facilitation for workshops, governance, and working sessions (agendas, materials, minutes, action follow-up) to align clients and teams
• Support change execution by coordinating impact assessments, stakeholder maps, communications and training schedules, and tracking adoption metrics and feedback
• Prepare, review, and maintain client-facing materials (status reports, heat maps, integration checklists, slide decks, comms) and manage review and compliance cycles
• Coordinate cross-functional SMEs (HR, legal, comp/benefits, IT) and delegate to analysts/associates to deliver integrated, timely outputs
• Contribute to proposals and bids by drafting SOWs, project plans, resourcing/pricing inputs and pitch materials
• Serve as primary or secondary client contact on engagements: Manage expectations, respond to requests, and ensure delivery within scope and budget

What you need to have:

• 5 to 10 years of relevant work experience
• Experience in project management, meeting facilitation and presentation design – using data to tell a story
• Strong analytical skills, both quantitative and qualitative
• Flexibility, adaptability and the ability to work under tight deadlines or changing client needs
• Excellent interpersonal, verbal, and written communication skills
• Intellectual curiosity, seeking opportunities to develop new skills
• Superior organizational skills and strong attention to detail

What makes you stand out?

• You have a passion for change and solving complex problems
• Fluency in English (French is a nice-to-have)
• Completing a bachelor’s degree majoring in HR, psychology, commerce, business or journalism
• Consulting, business and/or HR experience preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $81,000 to $135,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

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