Senior Application System Analyst

Jace Holdings Ltd.; Stellarton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Senior Application System Analyst specializing in Salesforce. You will support operations and drive improvements in the Salesforce Service Cloud platform. With a focus on customer service, you will collaborate with teams to enhance user experience and ensure smooth application functionality. This role offers a hybrid work model, allowing you to work from various office locations in Canada.

Benefits

Health and dental coverage

Life insurance

Retirement and Savings Plan

10% in-store discount

Learning and Development Resources

Paid Vacation

Qualifications

• Minimum of 5 years of progressive experience in IT.
• Salesforce Administrator Certification is a must.

Responsibilities

• Provide Level 2 & 3 application support for Salesforce.
• Lead the development life cycle and manage product backlog.

Skills

Communication

Collaboration

Education

Bachelor's degree in Computer Science

Project Management certification

Tools

Salesforce

Microsoft Azure

Job description

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Requisition ID: 188270
Career Group: Corporate Office Careers
Job Category: Technology Solutions - SS & E-commerce
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Ontario; Alberta; Nova Scotia
City: Mississauga / Calgary / Stellarton
Location: Tahoe Office, Calgary Office, King St. Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst (Salesforce), you will bring a customer-first mindset when resolving key issues and providing support to our Sobeys customers. You'll play a crucial role in ensuring smooth operations and driving improvements in our Salesforce Service Cloud platform within the IT Marketing Solutions Team Portfolio.

We currently have a full-time opportunity for a Vendor Execution Support Analyst. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.

Here’s where you’ll be focusing:

As a Senior Application System Analyst (Salesforce) with Sobeys you will:

• Work within a multi-skilled team in charge of a portfolio of Service Cloud platform.
• Demonstrate deep knowledge of Salesforce Core Platform.
• Maintain up-to-date expertise in Salesforce Service Cloud platform, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application.
• Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation.
• Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary.
• Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models.
• Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design.
• Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications.
• Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects.
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.

#LI-Hybrid #LI-VJ1

What you have to offer:

Your experience and resume will show us:

• A bachelors degree in Computer Science, Business Administration or related specialization or experience in Technology
• Minimum of 5 years of progressive experience in IT.
• Salesforce Administrator Certification is a must.
• Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus.
• Experience in managing internal development teams, outsourced service providers and vendor relationships.
• Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
• Experience in managing and prioritizing multiple product backlogs
• Previous experience in the retail industry is preferred.
• Project Management certification is a plus (e.g. CAPM, PMP, CSM)

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.