Senior Application Support Analyst - Capital Markets

RBC; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

A forward-thinking company is seeking a Senior Application Support Analyst to join a dynamic team. In this role, you will perform system health checks, lead investigations of application failures, and analyze system performance using advanced tools. Your expertise in troubleshooting and SQL will be vital in ensuring high-quality support and documentation. This innovative firm values collaboration and offers a supportive environment for professional growth. If you are results-driven and passionate about technology, this is an exciting opportunity to make a lasting impact in a progressive team.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Dynamic and collaborative team environment

Competitive compensation and bonuses

Qualifications

• Strong experience in troubleshooting and system monitoring.
• Excellent communication skills and ability to work under deadlines.

Responsibilities

• Perform system health checks and monitor application performance.
• Lead investigations of application failures and drive root cause analysis.
• Write SQL queries and generate reports for system analysis.

Skills

Troubleshooting

Interpersonal Skills

Communication Skills

Programming Languages

SQL

Site Reliability Engineering Tools

Customer Service

Tools

Dynatrace

ELK

PEGA

PagerDuty

Job description

Job Summary

Job Description

What is the opportunity?

Are you interested in the opportunity to work as a Senior Application Support Analyst? By applying to this job posting, you will be joining the BRAID Application Support team, within the RBC Wealth Management Technology group.

What will you do?

1. Perform system health check, monitoring, alerting, and corresponding action as required.

2. Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.

3. Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.

4. Responsible for ensuring the production and maintenance of high-quality support documents and processes.

5. Promote innovative and improved methods of working and implement best practices.

6. Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.

7. Write simple SQL queries against database and generate reports.

8. Establish healthy working relationships across a variety of IT partners/units and platforms to build influence and impact with key business partners.

What do you need to succeed?

Must-have:

1. Understanding of one or more of the following: programming languages, databases, platforms (PEGA), code management tooling, and/or web technologies.

2. Experience with SRE (Site Reliability Engineering) Tools such as PagerDuty.

3. Knowledge of SQL.

4. Excellent interpersonal and communication skills (verbal and written).

5. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

6. Strong experience in troubleshooting.

Nice-to-have:

1. Experience with architecture/process workflow analysis and design.

2. Familiarity with ITSM.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

1. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

2. Leaders who support your development through coaching and managing opportunities.

3. Ability to make a difference and lasting impact.

4. Work in a dynamic, collaborative, progressive, and high-performing team.

5. Flexible work/life balance options.

6. Opportunities to do challenging work.

#LI-Hybrid

#LI-Post

#TECHPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-03-18

Application Deadline: 2025-04-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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