Senior Application Analyst - Epic Beacon/Ambulatory

University Health Network; Toronto; Hybrid; CAD 79,000 - 99,000; Full time

Job summary

A leading healthcare organization in Toronto seeks a Senior Application Analyst to support Epic Beacon/Ambulatory applications. This role involves technical support, system analysis, and collaboration with various teams. The ideal candidate will have a strong background in IT and healthcare systems, with excellent problem-solving skills. Join a dynamic team dedicated to improving patient care and operational efficiency in a hybrid work environment.

Benefits

Competitive offer packages

Government organization benefits

Flexible work environment

Opportunities for development and promotions

Corporate discounts

Qualifications

• Bachelor's degree in computer science, math, health informatics, or equivalent required.
• Experience with clinical/business applications in a large healthcare organization required.

Responsibilities

• Provides technical support of IT applications.
• Participates in application testing of new releases and upgrades.
• Documents system problems and resolutions for future reference.

Skills

Analytical Skills

Problem-Solving

Communication

Education

Bachelor's Degree in Computer Science

Tools

Visio

Microsoft Project

Excel

Word

SharePoint

Job description

Senior Application Analyst - Epic Beacon/Ambulatory

Senior Application Analyst - Epic Beacon/Ambulatory

1 week ago Be among the first 25 applicants

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union

Number of vacancies: 1

Site: Princess Margaret Cancer Centre

Department: UHN Digital

Reports to: Epic Application Manager

Work Model: Hybrid

Hours: 37.5 hours per week

Salary: $79,189 - $98,982 per annum

Shifts: Days; 9am to 5pm

Status: Permanent Full Time

Closing Date: May 16, 2025

Position Summary

The Senior Application Analyst - Epic Beacon/Ambulatory is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Senior Application Analyst - Epic Beacon/Ambulatory will participate in support activities, system and business analysis, system upgrades and testing. The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.

Duties

• Provides technical support of IT application(s)
• Maintains strong knowledge of supported applications
• Provides day to day support of applications including working with customers, our HIS vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues;
• Performs application testing of new releases, upgrades, fixes and other product changes;
• Participation in roadmap planning for application upgrades in conjunction with business users and vendors;
• Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
• Periodic assignment to Digital projects e.g. Epic Optimization Phase demand items, new application implementation or integration;
• Provides advice, guidance and training to end-users in the operation of supported application(s)
• Remains up-to -date with all aspects of applications in use
• Monitors literature for information related to the application
• Identifies training requirements/opportunities to improve application support
• Works with other Digital teams to ensure high service levels are maintained;
• Works closely with other Digital Application support teams to solve issues;
• Documents system problems and resolutions for future reference;
• Participates in weekly team meetings and huddles;
• Participates in an on-call roster for 24/7 support coverage
• Performs cross functional duties, as assigned or requested
• Adhering to Hospital Value Statements and Divisional/Departmental Policies and Procedures
• Maintains current knowledge of and practice/comply with University Health Network mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines.
• Maintains strict patient confidentiality
• Accesses patients’ electronic records only as required to perform work duties and shred all waste paper containing patient names.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.
  
  
  

Qualifications

Qualifications

• At minimum, a bachelor's degree in computer science, math, health informatics, or recognized equivalent required.
• Thorough understanding in Epic Ambulatory Workflow
• Additional certification in one or more of the following Epic applications is preferred: Beacon and Orders. Other Epic certifications welcome.
• Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word and SharePoint and other tools as necessary.
• Understanding of key IT concepts and components (e.g. networks, storage devices, OS, information retrieval, data warehousing, applications, firewalls etc.) and their inter-relationships.
• Proven, in-depth analytical and problem-solving skills with the ability to systematically analyze incidents/problems, identify root cause, draw logical conclusions and determine/recommend practical courses of action.
• Must have knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
• Experience with clinical systems – e.g. clinical processes, nomenclature etc.
• Experience with one or more clinical/business applications in a large healthcare organization required.
• Experience in a health-care environment and a strong understanding of the healthcare system and hospital sector preferred.
• Previous project/systems implementation experience.
• Excellent verbal and written communication and follow-up skills.
• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• The ability to communicate effectively with project leadership and subject matter experts.
• Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment.
• The ability and interest to learn and apply new technologies.
  
  
  

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
  
  
  

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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