Senior Application Analyst - Epic Beacon/Ambulatory

University Health Network; Toronto; Hybrid; CAD 79,000 - 99,000; Full time

Job summary

An established industry player is seeking a Senior Application Analyst to join their Digital Software Services team. This role is pivotal in supporting clinical and business applications, providing technical support, and engaging in system analysis and upgrades. The ideal candidate will possess a strong understanding of Epic Ambulatory Workflow and bring excellent analytical and problem-solving skills to the table. With a commitment to building a healthier world, this organization offers a collaborative environment where your contributions can make a significant impact on patient care and digital innovation. If you're passionate about technology and healthcare, this is the opportunity for you!

Benefits

Competitive benefits

Development opportunities

Employee discounts

Qualifications

• Bachelor’s degree in computer science or related field required.
• Preferred certifications in Epic applications such as Beacon and Orders.
• Experience with clinical systems and healthcare environment.

Responsibilities

• Provide technical support for IT applications and troubleshooting.
• Engage in end-user meetings and facilitate communication.
• Contribute to digital projects and application implementations.

Skills

Epic Ambulatory Workflow

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Time Management Skills

Education

Bachelor’s degree in computer science

Bachelor’s degree in math

Bachelor’s degree in health informatics

Tools

Visio

Microsoft Project

Excel

Word

SharePoint

Job description

Senior Application Analyst - Epic Beacon/Ambulatory

Full-time

Department: Shared information MGMT Services-Digital

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's top research hospital, UHN is a leader in biomedical research and complex cases, serving as a national and international hub for discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, driven by the talented and dedicated people who work here.

Union: Non-Union

Number of vacancies: 1

Site: Princess Margaret Cancer Centre

Department: UHN Digital

Reports to: Epic Application Manager

Work Model: Hybrid

Hours: 37.5 hours per week

Salary: $79,189 - $98,982 per annum

Shifts: Days; 9am to 5pm

Status: Permanent Full Time

Closing Date: May 16, 2025

Position Summary

The Senior Application Analyst - Epic Beacon/Ambulatory is an integral member of the Digital Software Services (DSS) team. This position supports applications for UHN, including clinical and business systems. Responsibilities include support activities, system and business analysis, upgrades, and testing. The ideal candidate will bring energy, enthusiasm, and dedication to contribute to the organization's success.

Duties

• Provide technical support for IT applications
• Maintain strong knowledge of supported applications
• Offer day-to-day support, troubleshooting, and issue resolution in collaboration with customers, Epic, and other vendors
• Perform testing of new releases, upgrades, and fixes
• Participate in planning for application upgrades with users and vendors
• Engage in end-user meetings and facilitate communication
• Contribute to digital projects such as Epic optimization and new application implementations
• Provide training and guidance to end-users
• Stay updated with application information and literature
• Identify training needs to enhance support
• Collaborate with digital teams to maintain high service levels
• Document issues and resolutions
• Participate in team meetings and on-call support
• Perform cross-functional duties as assigned
• Adhere to hospital values and policies
• Ensure compliance with relevant regulations and safety standards

Qualifications

• Bachelor’s degree in computer science, math, health informatics, or equivalent
• Thorough understanding of Epic Ambulatory Workflow
• Preferred certifications in Epic applications such as Beacon and Orders
• Proficiency with tools like Visio, Microsoft Project, Excel, Word, SharePoint
• Knowledge of IT concepts: networks, storage, OS, data retrieval, applications, firewalls
• Strong analytical and problem-solving skills
• Experience with clinical systems and healthcare environment
• Excellent communication skills
• Organizational and time management skills
• Interest in learning new technologies

UHN offers competitive benefits, development opportunities, and discounts. Current employees must complete probation and have a satisfactory record. Applications close on the specified date. A criminal record check may be required. UHN is committed to diversity and inclusion, accommodating requests throughout the recruitment process. Only shortlisted candidates will be contacted.