Senior Application Analyst - Epic Ambulatory

University Health Network; Toronto; Hybrid; CAD 79,000 - 99,000; Full time

Job summary

An established industry player in healthcare is seeking a Senior Application Analyst to join their dynamic Digital Software Services team. This role is pivotal in supporting clinical and business applications, ensuring seamless functionality through technical support, troubleshooting, and user training. With a focus on innovation and excellence, the candidate will engage in exciting projects and upgrades, contributing to the organization's mission of enhancing patient care. If you have a passion for technology in healthcare and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Competitive Benefits

Development Opportunities

Flexible Work Environment

Qualifications

• Bachelor's degree in computer science, math, health informatics, or equivalent.
• Epic certification(s) preferred for enhanced application support.

Responsibilities

• Provide technical support for IT applications and troubleshoot issues.
• Conduct end-user meetings and training to enhance application use.

Skills

Technical Support

Problem-Solving

Communication Skills

Organizational Skills

Ability to Learn New Technologies

Education

Bachelor's Degree in Computer Science

Epic Certification

Tools

Visio

MS Project

Excel

Word

SharePoint

Job description

Senior Application Analyst - Epic Ambulatory

• Full-time
• Department: Shared Information Management Services - Digital

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital, with 10 sites and over 44,000 TeamUHN members. It includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's top research hospital, UHN leads in biomedical research and complex cases, making it a hub for discovery, education, and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. It is affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, driven by talented and dedicated staff.

• Union: Non-Union
• Number of vacancies: 1
• Site: Princess Margaret Cancer Centre
• Department: UHN Digital
• Reports to: Epic Application Manager
• Work Model: Hybrid
• Hours: 37.5 hours/week
• Salary: $79,189 - $98,982 per annum
• Shifts: Days, 9am - 5pm
• Status: Permanent Full-Time
• Closing Date: May 16, 2025

Position Summary

The Senior Application Analyst - Outpatient, Kaleidoscope, Wisdom, and Referrals is a key member of the Digital Software Services (DSS) team. This role supports clinical and business applications, participates in system support, upgrades, testing, and contributes to organizational success through enthusiasm and dedication.

Responsibilities

• Provide technical support for IT applications
• Maintain knowledge of supported applications
• Support applications daily, troubleshoot issues with vendors and users
• Test new releases, upgrades, and fixes
• Participate in planning application upgrades with stakeholders
• Conduct end-user meetings and training
• Participate in Digital projects and initiatives
• Document issues and resolutions
• Participate in team meetings and on-call support
• Adhere to hospital policies and safety regulations

Qualifications

• Bachelor's degree in computer science, math, health informatics, or equivalent
• Epic certification(s) preferred
• Proficiency with software tools such as Visio, MS Project, Excel, Word, SharePoint
• Understanding of IT concepts and healthcare systems
• Experience with clinical systems and applications in healthcare
• Strong communication, organizational, and problem-solving skills
• Ability to learn new technologies

UHN offers competitive benefits, development opportunities, and a flexible work environment. Current employees must complete probation and have satisfactory records. All applications should be submitted before the deadline. A Criminal Record Check may be required. UHN is committed to diversity and inclusion. Only shortlisted candidates will be contacted. We thank all applicants for their interest.