Senior analyst, vendor governance

BMO Financial Group; Toronto; On-site; CAD 54,000 - 102,000; Full time

Job summary

BMO Financial Group is seeking a Senior Analyst for its North American Retail Payments Team. The role involves supporting vendor governance activities, monitoring service agreements, and ensuring compliance with operational standards. Candidates should have a degree and 3-5 years of relevant experience, with strong analytical and communication skills.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Savings Plans

Qualifications

• Degree and/or 3 to 5 years relevant work experience.
• Strong knowledge of supplier management and financials.
• Excellent analytical and problem-solving skills.

Responsibilities

• Monitor Service Level Agreements (SLAs) and track performance.
• Manage metrics tracking and business performance reporting.
• Facilitate contract amendment activities between BMO and the vendor.

Skills

Supplier Management

Analytical Skills

Problem Solving

Communication

Attention to Detail

Education

Degree in relevant field

3 to 5 years relevant work experience

Tools

Microsoft Excel

Power BI

Microsoft PowerPoint

Job description

The Senior Analyst is part of the North American Retail Payments (NARP) Team, supporting governance activities for an assigned vendor. The Senior Analyst will work with, and support the Manager, Vendor Governance, in day-to-day governance activities, and ensure effective operations and governance relating to the assigned vendor.

Key Accountabilities:

• Work closely with Manager, Vendor Governance on assigned vendor governance activities.
• Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish.
• Manage metrics tracking and business performance reporting issues; escalate more complex issues to the Manager, if necessary.
• Monitor and ensure vendor services are delivered in accordance with the terms of the agreement.
• Monitor established reporting between BMO and the vendor. Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit.
• Providing overviews on results and tracking of trends. Create and/or update internal processes related to vendor governance activities. Create new processes based on internal opportunities. Ensure processes are up to date for any required internal reviews.
• Facilitate contract amendment activities between BMO and the vendor.
• Manage BMO-Vendor engagement including scheduled meetings, touchpoints, monthly and quarterly reviews. Participate in said meetings, maintain proper documentation, prepare agendas and issue those in advance, scribe meetings as required and send out recaps.
• Manage BMO-Vendor event management, setting up and organizing strategic reviews between the vendor and BMO. Organize event program, spaces, agendas, and any other required activity.
• Manage internal and external contact lists, including managing team repositories.
• Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc.
• Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives.
• If required, initiate and lead work effort to ensure accurate payment of all Supplier invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escalate more complex issues to the manager, if necessary. Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals.
• Interact closely with assigned vendors; strong relationship management aspect as this is a multi-supplier, multi-business group environment.
• Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders.
• Broader work or accountabilities may be assigned as needed. Assist with any other governance or reporting activities related to assigned vendor.

Qualifications, Knowledge, and Skills

• Possesses a degree and/or 3 to 5 years relevant work experience.
• Strong knowledge of supplier management.
• Knowledge of TSYS, the company, and systems will be considered an asset.
• Industry-specific knowledge and experience is an asset. Possesses solid business knowledge in the Finance, Banking, Payments Industry.
• Strong understanding of financials, budgets and invoicing.
• BMO Product Knowledge.
• Excellent analytical and problem-solving skills.
• Solid understanding of industry practices and reporting fundamentals.
• Strong computer literacy, with an ability to leverage technology associated with the job.
• Advanced knowledge of Microsoft products such as Excel, able to build pivot tables, Macros; PowerPoint; Power BI, ability to create vendor dashboards, etc.
• Good communication skills (verbal, written), especially communicating to external vendors and internal stakeholders.
• Attention to detail and task focused.
• Results-oriented and self-motivated with a commitment to excellence.
• Strong conceptual skills; creativity, lateral thinker, ability to detail with ambiguity.
• Ability to work with minimal supervision.
• Excellent relationship management and interpersonal skills.

Application Deadline:

06/13/2025

Address:

33 Dundas Street West

Job Family Group:

Procurement

The Senior Analyst is part of the North American Retail Payments (NARP) Team, supporting governance activities for an assigned vendor. The Senior Analyst will work with, and support the Manager, Vendor Governance, in day-to-day governance activities, and ensure effective operations and governance relating to the assigned vendor.

Key Accountabilities:

• Work closely with Manager, Vendor Governance on assigned vendor governance activities.
• Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish.
• Manage metrics tracking and business performance reporting issues; escalate more complex issues to the Manager, if necessary.
• Monitor and ensure vendor services are delivered in accordance with the terms of the agreement.
• Monitor established reporting between BMO and the vendor. Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit.
• Providing overviews on results and tracking of trends. Create and/or update internal processes related to vendor governance activities. Create new processes based on internal opportunities. Ensure processes are up to date for any required internal reviews.
• Facilitate contract amendment activities between BMO and the vendor.
• Manage BMO-Vendor engagement including scheduled meetings, touchpoints, monthly and quarterly reviews. Participate in said meetings, maintain proper documentation, prepare agendas and issue those in advance, scribe meetings as required and send out recaps.
• Manage BMO-Vendor event management, setting up and organizing strategic reviews between the vendor and BMO. Organize event program, spaces, agendas, and any other required activity.
• Manage internal and external contact lists, including managing team repositories.
• Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc.
• Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives.
• If required, initiate and lead work effort to ensure accurate payment of all Supplier invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escalate more complex issues to the manager, if necessary. Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals.
• Interact closely with assigned vendors; strong relationship management aspect as this is a multi-supplier, multi-business group environment.
• Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders.
• Broader work or accountabilities may be assigned as needed. Assist with any other governance or reporting activities related to assigned vendor.

Qualifications, Knowledge, and Skills

• Possesses a degree and/or 3 to 5 years relevant work experience.
• Strong knowledge of supplier management.
• Knowledge of TSYS, the company, and systems will be considered an asset.
• Industry-specific knowledge and experience is an asset. Possesses solid business knowledge in the Finance, Banking, Payments Industry.
• Strong understanding of financials, budgets and invoicing.
• BMO Product Knowledge.
• Excellent analytical and problem-solving skills.
• Solid understanding of industry practices and reporting fundamentals.
• Strong computer literacy, with an ability to leverage technology associated with the job.
• Advanced knowledge of Microsoft products such as Excel, able to build pivot tables, Macros; PowerPoint; Power BI, ability to create vendor dashboards, etc.
• Good communication skills (verbal, written), especially communicating to external vendors and internal stakeholders.
• Attention to detail and task focused.
• Results-oriented and self-motivated with a commitment to excellence.
• Strong conceptual skills; creativity, lateral thinker, ability to detail with ambiguity.
• Ability to work with minimal supervision.
• Excellent relationship management and interpersonal skills.

Salary :

$54,500.00 - $101,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About the company

The Bank of Montreal is a Canadian multinational investment bank and financial services company.

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