Senior Analyst, SFP Product Programs

Scotiabank; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Scotiabank is seeking a Senior Analyst for SFP Product Programs in Toronto, Ontario. The role executes and monitors complex operational activities, acting as a subject matter expert on product program processes and systems.

You will support regulatory, audit, and strategic initiatives while coordinating with Operations, Technology, Risk, Compliance, and Finance. The role emphasizes action-orientation, detailed analysis, and strong partnership across teams to strengthen efficiency, controls, data

Qualifications

• Strong customer focus and commitment to high-quality service.
• Minimum of 3–5 years in operations, product programs, account administration, reconciliation, or financial services processing.
• Experience managing operational processes and complex deliverables with minimal oversight.
• Ability to manage multiple tasks with attention to detail in a high-volume environment.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Coordinate and execute day-to-day operational activities for assigned SFP product programs, ensuring accuracy and timelines.
• Validate recurring product program activities and manage exceptions.
• Escalate material issues and provide guidance to partners on inquiries.
• Support implementation of regulatory, product, and platform initiatives affecting SFP programs.
• Collaborate with Operations, Technology, Risk, Compliance, and Finance to resolve issues and implement fixes.
• Identify and recommend process improvements to enhance efficiency and client experience.

Skills

Customer focus

Analytical skills

Communication

Prioritization

Risk & controls

Education

University degree, college diploma, or equivalent

Job description

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Title: Senior Analyst, SFP Product Programs

Requisition ID: 277605

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Senior Analyst, SFP Product Programs, executes and monitors complex operational activities across Scotia Financial Planning (SFP) product programs and solutions. Working within processes, controls, governance frameworks, and priorities established by the Manager, the Senior Analyst is accountable for accurate and timely execution, exception management, operational analysis, reporting, and issue escalation.

The role serves as a subject matter expert on assigned product program processes, systems, and procedures; and recommends improvements to strengthen efficiency, controls, data quality, and client outcomes. The Senior Analyst supports the Manager in the implementation of regulatory, audit, product, platform, and strategic initiatives.

Is this role right for you? In this role you will:

Operational Execution & Oversight

• Coordinate and execute day-to-day operational activities for assigned SFP product programs, ensuring accuracy, completeness, and adherence to established timelines
• Execute and validate recurring product program activities, with accountability for the accuracy, completeness, and exception management of assigned deliverables
• Execute complex product program activities, account updates, exceptions, and ongoing program requirements; monitor outcomes and escalate material issues
• Provide subject matter guidance and escalation support to partners on product program inquiries and issues
• Act as a key operational subject matter expert for assigned SFP product programs, systems, and processes
• Support the implementation of business, regulatory, product, and platform initiatives impacting SFP product programs
• Partner with Operations, Technology, Risk, Compliance, and Finance to support and coordinate issue resolution, root-cause analysis, and sustainable fixes
• Identify and recommend process improvements to enhance efficiency, control, and client experience
• Support the Manager with planning, prioritization, and monitoring of operational deliverables
• Contribute to documentation, process mapping, and knowledge sharing across the team
• Monitor operational activity and control performance, identifying gaps, trends, or emerging risks for escalation
• Perform detailed analysis of operational issues, assess impacts, and elevate risks with clear recommendations
• Execute activities in compliance with governing regulations, internal policies, documented procedures, controls, and delegated authorities
• Support audit and regulatory exams, including evidence preparation, issue remediation, and implementation of approved control enhancements
• Apply the Bank’s risk appetite and established risk parameters when making day-to-day operational decisions
• Actively support a strong risk and control culture aligned with Scotiabank's Values, Code of Conduct, Global Sales Principles, and AML/ATF obligations

Data Management & Reporting

• Maintain and enhance data management and tracking related to product program activity, exceptions, and control requirements
• Maintain and enhance reporting, logs, and management information, including trend analysis and risk insights
• Provide clear, actionable reporting to management and internal stakeholders to support decision-making
• Identify and recommend opportunities to improve data quality, reporting efficiency, and automation

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Strong customer focus with a commitment to delivering a high-quality service experience
• Minimum of 3-5 years of relevant experience in operations, product programs, account administration, reconciliation, or financial services processing
• Demonstrated experience managing assigned operational processes and complex deliverables with minimal oversight
• Proven ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a high-volume environment
• Strong analytical, problem-solving, and follow-up skills, with the ability to assess impacts and develop clear recommendations
• Effective written and verbal communication skills, with confidence in explaining operational outcomes and resolving inquiries
• Experience providing subject matter guidance, work coordination, or informal leadership is an asset
• Ability to meet strict processing and reporting deadlines
• Solid technical aptitude with the ability to learn and navigate complex operational systems
• University degree, college diploma, or equivalent relevant experience
• Experience or strong knowledge within Wealth Management is an asset
• Experience supporting audit, regulatory, risk, or control activities is an asset

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.