Senior Analyst, Commercial QA (12 month contract)

EQ Bank; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and dis

Disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up

Generous vacation policy

Personal days

Virtual events

Career development program

Top FinTech employer

Job summary

EQ Bank is seeking a Quality Assurance Analyst to join our team in Toronto. The role involves reviewing activities in the Bank’s 1st line Operations, assisting in developing the Quality Assurance Framework for the SFR business, and reporting findings to stakeholders.

The QA process ensures alignment with policy, effective operation, and coordination with affected departments. You will focus on conducting objective assessments of SFR mortgage files, including credit decision replication (TDS/GDS

Qualifications

• Experience with mortgage file documentation review and credit decision replication (TDS/GDS recalculation).
• Ability to discuss and report findings to stakeholders and align with QA Framework.

Responsibilities

• Perform reviews and assessments of activities within Bank 1st line Operations.
• Assist in development and maintenance of the Quality Assurance Framework (QAF) for the SFR business.
• Discuss and report findings to relevant stakeholders; ensure process alignment with current policy and procedures.
• Conduct objective assessment and analysis of SFR mortgage files/documentation with focus on replicating the credit decision.

Job description

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We’ve been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What’s kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you’re driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Quality Assurance Analyst is responsible for performing reviews and assessments of activities performed by individuals within the Bank “1st line’ Operations. The QA Analyst is responsible for assisting the Manager in the development and maintenance of the Quality Assurance Framework [“QAF”] for the SFR business and executes the necessary activities within the QAF and will be required to discuss and report on findings to the relevant stakeholders. The QA team’s objective is to ensure that the process is in line with current policy and procedures, is operating effectively and is coordinated with any department that is directly affected by the reported observations. The QA Analyst is responsible for conducting objective assessment and analysis of SFR mortgage files/documentation with focus on: replicating the credit decision (includes TDS/GDS recalculation)

What we offer [For full-time permanent roles]

• Competitive discretionary bonus


• Market leading RRSP match program


• Medical, dental, vision, life, and disability benefits


• Employee Share Purchase Plan


• Maternity/Parental top-up while you care for your little one


• Generous vacation policy and personal days


• Virtual events to connect with your fellow colleagues


• Professional development and comprehensive Career Development program


• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country’s seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.