Senior Advisor Operational Risk and Resiliency - Express Scripts Canada

Express Scripts Pharmacy Benefit Services; Mississauga; Hybrid; CAD 105,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and pension

Career development

Flexible work options

Wellness programs

Job summary

Express Scripts Canada is seeking a Senior Advisor Operational Risk and Resiliency in Mississauga, ON. Hybrid, full-time role within the Project Management Office focusing on identifying and reducing operational risks and ensuring business continuity and disaster recovery readiness.

The candidate will oversee BIA and risk assessments, develop BCP/DR standards, and lead testing activities, coordinating with senior leaders.

Qualifications

• Bachelor’s degree in Disaster and Emergency Management (DEM) or related field.
• Five+ years of experience in Business Continuity, Disaster Recovery, Operational Resilience, or related risk management.
• Professional certification from DRII, BCI, or equivalent is an asset.

Responsibilities

• Lead Business Continuity Planning (BCP) and Disaster Recovery (DR) risk assessments and runbooks.
• Identify operational risks and develop mitigation plans to reduce disruptions.
• Plan and execute BCP/DR testing activities and coordinate cross-functional recovery efforts.
• Drive continuous improvements from risk assessments and incidents.
• Design and maintain enterprise BCP/DR strategies for restoring critical systems.

Skills

Risk management

BCP/DR leadership

Stakeholder management

IT disaster recovery

Communication

Education

Bachelor's degree in Disaster and Emergency Management

Technology-related degree

Job description

Job Title: Senior Advisor Operational Risk and Resiliency

Location: Mississauga, ON

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid

Department Name: Project Management Office

Pay Type: Salaried

Pay Range: $105,000 - $120,000 Annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

The Operational Risk Management team is part of the IT Project Management department. The team focuses on identifying, managing, and reducing operational and resiliency risks across the organization. Working closely with business and technology leaders, the team helps ensure the organization can continue operating through disruptions and meets all business continuity and disaster recovery requirements.

Key Responsibilities

• Lead Business Impact Analysis (BIA) and risk assessment activities, develop and maintain BCP/DR policies, standards, procedures, runbooks and provide guidance and updates to senior leaders and governance committees
• Identify operational risks and develop practical mitigation and prevention plans to reduce the impact of business disruptions
• Plan and lead regular BCP/DR testing activities such as tabletop exercises, simulations, and recovery tests to validate preparedness; and apply the learnings and practices to lead recovery efforts during real incidents, coordinating cross-functional teams, managing communications, and tracking recovery progress
• Oversee continuous improvements, drives the implementation of improvements identified through risk assessments, exercises, and real events, and report on outcomes
• Design, maintain, and lead Business Continuity and Disaster Recovery (BCP/DR) strategies to ensure critical systems and services can be restored during disruptions.
• Promote and uphold enterprise-wide operational resilience standards and practices.
• Leads and drives excellence for enterprise operational resilience standards, processes and requirements
• Create and maintain clear, repeatable documentation that maps critical business operations end-to-end, including people, facilities, systems, data, vendors, and processes
• Professional certification from DRII, BCI, or equivalent is considered a strong asset.

What We’re Looking For

• Bachelor’s degree in Disaster and Emergency Management (DEM), technology, or a related field.
• Five or more years of experience in Business Continuity, Disaster Recovery, Operational Resilience, or a related risk management role.
• Professional certification from DRII, BCI, or equivalent is an asset.
• Strong experience leading BCP/DR programs, including planning, testing, execution, and continuous improvement.
• Hands-on experience developing and executing IT disaster recovery plans in test or real-world scenarios.
• Good understanding of data center, infrastructure, application recovery, and technology recovery strategies.
• Ability to translate business impact and continuity requirements into practical technology and recovery solutions.
• Strong stakeholder management skills with the ability to influence and engage leaders and teams.
• Excellent communication, organization, and problem-solving skills.
• Ability to work effectively in a fast-paced, complex, and evolving environment.
• Experienced working with Microsoft-based technologies and modern IT environments.

Why Join Us?

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace.

By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.