Pharmacy Assistant - Specialty - Express Scripts Canada

Express Scripts Pharmacy Benefit Services; Mississauga; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and pension plan

Career development opportunities

Flexible work options

Job summary

Express Scripts Canada, a Cigna company, is seeking a Pharmacy Assistant, Specialty at our Mississauga location. The role supports inbound communications, patient care, and pharmacy operations on-site. A collaborative team environment and competitive compensation are offered.

The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced setting. Experience in pharmacy settings and proficiency with Kroll software are preferred.

Qualifications

• 2 years of relatable experience, preferably in a pharmacy setting
• Proficient in Kroll software
• Computer literate, MS Office (Word, Excel, Outlook)
• CRM experience is preferable but not required
• Excellent written, verbal and oral communication skills
• Team player with ability to work independently
• Strong customer service focus
• Strong work ethic and positive attitude
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• Understanding of quality assurance and delivery of service excellence
• Excellent organizational skills and time management

Responsibilities

• Investigate/resolve inquiries including prescription transfers, refill requests, payment solutions, and shipment tracking
• Communicate and follow up with pharmacy providers and prescribers on patient care
• Gather information to create and maintain patient medication profiles
• Escalate complex situations as necessary

Skills

Kroll software

MS Office

Communication skills

Customer service

Team player

Bilingual English/French

Tools

CRM system

Job description

Job Title: Pharmacy Assistant Specialty

Location: Argentia Mississauga

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: On-site

Department Name: Pharmacy Operations

Pay Typed: Hourly

Pay Range: $21 to $24

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.

Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant, Specialty that provides meaningful support at the right time to our members for better health and peace of mind.

Job Description

In this role, you will be on a team of like-minded, energetic, and motivated people responsible for managing and taking action on all inbound communications to the pharmacy, including communications from current and prospective pharmacy patients, as well as from other healthcare professionals. In essence, you will be the first point of contact for individuals contacting the pharmacy for a variety of medication and healthcare-related needs. In addition to helping Canadian’s live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.

Essential Functions

• Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
• Communicate and follow-up with pharmacy providers and prescribers on regarding patient care
• Gather information to create and maintain patient medication profiles
• Escalate complex situations as necessary

Qualifications

• 2 years of relatable experience, preferably in a pharmacy setting
• Proficient in Kroll software
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• CRM experience is preferable but not required
• Excellent written, verbal and oral communication skills,
• Team player with the ability to work independently
• Strong customer service focus
• Strong work ethic and positive attitude is a must
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Results-oriented paying attention to detail
• Ability to multi-task
• Bilingualism (English and French) is an asset

Why Join Us

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Internal Applications Deadline: August 21, 2026

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.