Senior Advisor, Operational efficiency

Desjardins; Montreal West; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Eligibility-based benefits

Job summary

Desjardins is seeking a senior operational efficiency advisor to design and improve business processes and operations. You will lead complex development projects, coordinate with stakeholders, and coach decision-making bodies to apply best practices and drive measurable efficiency gains.

The role emphasizes collaboration across teams, strategic thinking, and strong communication in French, with English support as needed.

Qualifications

• Bachelor's degree in a related field.
• Minimum of six years of relevant experience.
• Proficiency in French (verbal and written).
• English at an intermediate-advanced level due to duties and tools.

Responsibilities

• Advise clients and partners to plan, develop, execute and monitor strategic projects and initiatives.
• Develop and update policies, standards, models and programs to support strategic projects.
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies.
• Monitor the industry to anticipate trends in the specialty area and advise accordingly.
• Represent Desjardins’s position in agreements with external partners and organizations.
• Represent the unit before decision-making bodies.

Skills

Action oriented

Customer focus

Interpersonal savvy

Nimble learning

Strategic mindset

Work processes

Education

Bachelor's degree in a related field

Job description

As a senior operational efficiency advisor, you help design and improve business processes and operations based on business models and organizational structures to boost operational efficiency. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you frequently interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to :

• Advise clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Monitor the industry to understand and anticipate trends in your specialty area and make recommendations
• Represent Desjardins’s position when making agreements with external partners and organizations

Required

As a senior operational efficiency advisor, you help design and improve business processes and operations based on business models and organizational structures to boost operational efficiency. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you frequently interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to :

• Advise clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Monitor the industry to understand and anticipate trends in your specialty area and make recommendations
• Represent your unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Proficiency in French communication, both verbal and written
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset, Work processes

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)