Senior Advisor Consumer Protection Compliance

Banque Nationale du Canada; Calgary; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Senior Advisor, Consumer Protection Compliance within the Retail and Commercial Compliance team. Hybrid work arrangement and a focus on regulatory compliance, governance, and risk management define this role.

You will lead design and enhancement of the compliance framework, coordinate governance, and advise on regulatory interpretations while collaborating with business lines and control functions. Strong communication with senior leadership is essential.

Qualifications

• Hold a university degree and 6–10 years of experience in regulatory compliance, legal affairs, or risk management within a financial institution.
• Strong knowledge of Canadian consumer protection legislation and the regulatory environment applicable to financial institutions.
• Experience implementing compliance frameworks, governance structures, or risk management programs.
• Experience managing relationships with regulatory authorities, including examinations and regulatory reviews.
• Translate complex regulatory requirements into practical, sustainable solutions that meet organizational needs.
• Strong communication skills with senior leadership and experience producing executive-level reporting.

Responsibilities

• Lead the design, implementation, and continuous enhancement of the Consumer Protection Compliance Framework to ensure alignment with applicable regulatory requirements.
• Establish and maintain governance through policies, standards, controls, monitoring activities, reporting processes, and escalation mechanisms.
• Ensure consistent application of consumer protection requirements and management of related compliance risks in collaboration with business lines and control functions.
• Advise stakeholders on interpretation of laws, regulations, and supervisory expectations while providing strategic guidance on regulatory and conduct risks.
• Represent the Bank in interactions with regulatory authorities, including information requests, examinations, audits, mandatory reporting, and industry consultations.
• Develop investigation processes, risk metrics, dashboards, and training programs promoting fairness, transparency, and responsible conduct.

Skills

Regulatory compliance

Risk management

Legal affairs

Executive reporting

Communication with senior leadership

Education

University degree

Job description

Senior Advisor Consumer Protection Compliance

Hybrid

Job number

33836

Category

Senior Professional

Status: Permanent

Schedule: Full-Time

09-Sep-2026

Area(s) of interest: Risk management, Legal

A career as a Senior Advisor, Consumer Protection Compliance in the Retail and Commercial Compliance team at National Bank means acting as a specialist in consumer protection regulations. In this role, you will have a tangible impact on the organization through your expertise in regulatory compliance, your experience implementing compliance frameworks, and your knowledge of the Bank Act and related regulatory requirements.

Your role

• Lead the design, implementation, and continuous enhancement of the Consumer Protection Compliance Framework to ensure alignment with applicable regulatory requirements.
• Establish and maintain effective governance through policies, standards, controls, monitoring activities, reporting processes, and escalation mechanisms related to consumer protection.
• Ensure the consistent application of consumer protection requirements and the management of associated compliance risks in collaboration with business lines and various control functions.
• Advise stakeholders on the interpretation of laws, regulations, and supervisory expectations while providing strategic guidance on regulatory and conduct risks.
• Represent the Bank in interactions with regulatory authorities, including information requests, examinations, audits, mandatory reporting, and industry consultations.
• Develop investigation processes, risk metrics, dashboards, and training programs that promote a culture of fairness, transparency, and responsible conduct.

Your team

The Risk Management sector is composed of specialists who work in an agile, proactive, and collaborative manner to seize opportunities, respond to regulatory expectations, and continuously improve risk management practices.

Within the Compliance department, you are part of a team of three colleagues and report to the Senior Director, Consumer Protection. Our team stands out for its subject matter expertise, collaborative spirit, and ability to work with a broad range of stakeholders to support the Bank’s objectives while ensuring compliance with regulatory expectations. You will play a key role in shaping and evolving the Bank’s consumer protection framework.

We strive to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Hold a university degree and between 6 and 10 years of experience in regulatory compliance, legal affairs, or risk management within a financial institution.
• Demonstrate strong knowledge of Canadian consumer protection legislation and the regulatory environment applicable to financial institutions.
• Have experience implementing compliance frameworks, governance structures, or risk management programs.
• Possess experience managing relationships with regulatory authorities, including examinations and regulatory reviews.
• Be able to translate complex regulatory requirements into practical, sustainable solutions that meet organizational needs.
• Demonstrate strong communication skills with senior leadership and experience producing executive-level reporting.

Languages:

Reason to require this language: you will need to collaborate with a regulator/authority/government body outside Quebec.

Continuous Improvement Diversity & Inclusion Process Design Teamwork Initiative Learning Agility Resiliency Standards Compliance Risk and Compliance Reporting Consumer Protection

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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