Senior Administrative Support – Mental Health Clinic

Avenue.io Inc.; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

Avenue.io Inc. is seeking an Administrative Support IV for the Edmonton Churchill Square Clinic in Adult Community Services.

You will be the first point of contact for clients, visitors and staff, delivering welcoming and professional reception and providing complex administrative support including scheduling, referrals, and queue management. The role requires 1.0 FTE, days shifts, and a strong ability to handle confidential information, EMR systems, and privacy rules.

Qualifications

• Completion of Medical Office Assistant program or equivalent.
• 1–3 years administrative experience in healthcare or mental health settings.
• Attention to detail and professional, courteous customer service.
• Proficient English communication, both written and oral.
• Experience with EMR/Connect Care and privacy legislation knowledge.

Responsibilities

• Provide reception for clients, visitors and staff in a welcoming, professional manner.
• Coordinate client and provider appointment scheduling and maintain work queues.
• Handle referrals, payroll tasks, and confidential information with care.
• Understand and respond to emergencies and adhere to confidentiality requirements.

Skills

Customer service

Communication

Multitasking

Privacy & confidentiality

EMR proficiency

Organizational skills

Education

Medical Office Assistant program or equivalent

Some post-secondary education

Tools

EMR/Connect Care

Privacy legislation knowledge (POPA & ATIA)

Job description

Avenue.io Inc. is seeking an Administrative Support IV for the Edmonton Churchill Square Clinic in Adult Community Services.

You will be the first point of contact for clients, visitors and staff, delivering welcoming and professional reception and providing complex administrative support including scheduling, referrals, and queue management. The role requires 1.0 FTE, days shifts, and a strong ability to handle confidential information, EMR systems, and privacy rules.