Senior Administration , Client Bank

Banque-Laurentienne-a007109; Toronto; In loco; CAD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

Laurentian Bank is seeking a Deposit Administration professional to support daily administration and processing in line with bank standards and SLAs. The role emphasizes customer service for internal and external partners and requires subject matter expertise for department projects and initiatives.

Responsibilities include analyzing documents, processing routine deposit transactions, researching discrepancies, and maintaining reports, with strong focus on accuracy and time management in a

Competenze

• 2 to 3 years of work experience within a regulated dealer operations or bank operations department in an administration or processing role.
• Post-secondary degree or diploma in Business or in a related field.
• Familiarity with large and complex financial database systems.

Mansioni

• Analyzes documents and executes routine deposit transactions within set timelines.
• Research payment discrepancies.
• Monitors transactions of incoming/outgoing payments from bank accounts for suitability.
• Research and answer email inquiries from internal and external partners.
• Escalates and makes recommendations to the appropriate authority about inquiries or issues beyond scope.
• Participates in department meetings and supports planning to achieve departmental and personal goals.

Conoscenze

Bilingual

Deposits knowledge

Attention to detail

Customer service

Teamwork

Formazione

Business degree or diploma

Strumenti

CPS / T24

MS Excel

Descrizione del lavoro

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

The incumbent is responsible for the daily administration and processing in support of Deposit Administration, in accordance with Laurentian Bank of Canada's standards, policies, procedures and established SLA's. The incumbent will be expected to support or answer internal/external partners' inquiries, regarding the products administered within the department, while providing a consistent level of superior customer service as well as providing subject matter expertise for department projects and initiatives. The incumbent is also responsible for maintaining and updating reports.

Responsibilities

• Analyzes documents and accurately executes routine deposit transactions within set timelines.
• Research payment discrepancies
• Monitors transactions of incoming/outgoing payments from bank accounts to ensure suitability.
• Research and answer email inquiries from internal and external partners.
• Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.
• Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.

Qualifications

• Strong knowledge in Deposits, including associated system (CPS / T24)
• Post-secondary degree or diploma in Business or in a related field
• Bilingual (French/English) verbal and written communication skills are assets
• 2 to 3 years of work experience within a regulated dealer operations or bank operations department in an administration or processing role.
• Excellent attention to detail and accuracy.
• Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook is a must.
• Familiarity with using large and complex financial database systems; ability to learn inquiry and maintenance functions in back office processing systems.
• Excellent interpersonal and communications skills, both verbal and written.
• Excellent customer service skills with the ability to communicate information effectively.
• Able to work in a high volume, multitasking environment with extremely demanding time frames.
• Strong organizational, time-management, and multitasking skills.
• Highly motivated with a desire to succeed and progress.
• Ability to work effectively with others as part of a team.
• Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
• Ability to work effectively with others as part of a team.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.