Senior Account Manager

Jenzabar; Westbury; On-site; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401K

Educational Assistance

Job summary

Jenzabar is seeking a Senior Account Manager to serve as a trusted liaison between client institutions and internal teams. You’ll help drive satisfaction, long-term retention, and collaborative team success by coordinating complex campaigns and guiding teammates.

In this role you’ll manage production schedules, stakeholder communications, and quality control while supporting profit targets and process improvements.

Qualifications

• 4+ years of relevant professional experience in account management or client services.
• Bachelor’s Degree in a related field.
• Proficiency with Microsoft Office and presentation software.
• Excellent interpersonal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to handle confidential information with discretion and autonomy.
• Collaborative mindset with the ability to work independently.

Responsibilities

• Production Schedule Management: Develop and monitor production schedules against milestones.
• Task Coordination: Input and follow up on project tasks with internal leads.
• Stakeholder Management: Primary contact for clients and internal teams; provide updates.
• Quality Control: Review projects to ensure goals, expectations, and accuracy.
• Budget Oversight: Ensure plans stay within budget and profitability.
• Meeting Facilitation: Maintain agendas and document notes for follow-up.
• Production Oversight: Manage vendor communications and proofs.
• Knowledge Sharing: Identify gaps and train teammates.
• Proactive Consulting: Support teammates with complex deliverables.
• Other duties as assigned

Skills

Interpersonal communication

Client management

Stakeholder management

Organizational skills

Collaboration

Autonomy

Learning agility

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Word

PowerPoint

Job description

Summary

As a Senior Account Manager, you’ll become a trusted face of our client partnerships and a support within our larger Account Management team. In this role, you’ll act as a link between our internal teams and our partner institutions, ensuring everyone is aligned and supported. You’ll collaborate with our Strategists to manage our more complex client campaigns. With your experience and willingness to help guide your fellow teammates, you’ll be an integral part of ensuring client satisfaction, driving long-term retention, and creating a supportive team atmosphere.

Essential Tasks

• Production Schedule Management: Develop comprehensive production schedules and continually monitor progress against milestones.


• Task Coordination: Input and follow up on all project related tasks in for internal team leads following the project schedule.


• Stakeholder Management: Act as the primary point of contact for our clients and internal teams. Provide regular updates, maintain all pending items and ensure feedback is received and executed correctly.


• Quality Control: Review all projects before passing to a client to ensure it meets the project goals, client expectations, and are error free.


• Budget Oversight: Review digital marketing plans to ensure they are spending accurately and are within budget. Request hour allocation and ensure all projects remain profitable.


• Meeting Facilitation: Maintain all meeting agendas (both internally and externally). Provide detailed note taking during all meetings for reference and follow up.


• Production Oversight: Manage communications and relationships with vendors on any physical deliverables. Route proofs and edits between the Spark451 team and the vendor.


• Knowledge Sharing: Proactively identify \"knowledge gaps\" within the team and conduct informal training to elevate the collective skill set of the group.


• Proactive Consulting: Act as a collaborative sounding board. Assist other members of the team with complex deliverables to ensure their project is on the right track before it reaches the client.


• Other duties as assigned

Preferred Skills and Experience

• 4+ years of relevant professional experience (Higher Education adjacent background preferred).


• Bachelor’s Degree in a related field.


• Proficiency in Microsoft Office Suite, specifically Word and PowerPoint.


• Expert interpersonal communication skills, with a proven ability to manage client expectations and maintain professional rapport across various stakeholders.


• Exceptional organizational skills and a meticulous attention to detail.


• Proven ability to handle confidential information with discretion while working with a high level of autonomy.


• A collaborative mindset paired with the ability to execute tasks independently to meet deadlines.


• Self-motivated learner with the drive to take initiative and master new processes quickly.

The pay range for this position is $60,000-$67,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.

Electronic Monitoring Notice:

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company-owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.