Senior Account Manager

DAC; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Professional Growth

Collaborative Culture

Health benefits

PTO and parental leave

Retirement plans

Professional development

Casual work environment

Job summary

DAC is seeking a Senior Account Manager to oversee multiple client accounts, advancing strategies and relationships. You will collaborate with internal teams, prepare engagement briefs and proposals, track data, QA processes, and report insights.

This role emphasizes growth, KPI management, and strong client communication within a fast-paced agency setting. The ideal candidate brings 7+ years in digital marketing, agency experience, and a deep understanding of SEM, SEO, CRM, and analytics.

Qualifications

• Account leadership with strategic growth mindset and KPI monitoring.
• Strong knowledge of core services and client management.
• Ability to build productive client relationships and coordinate internal teams.
• Advanced understanding of Google Ads, Google Analytics and related analytics platforms.
• Excellent written and verbal communication; proficient in MS Office.
• University degree or diploma in a related field.

Responsibilities

• Develop understanding of client industry, goals and strategy.
• Identify growth opportunities and coordinate with internal teams.
• Document requirements, QA, proposals, and reporting.
• Manage client communications and approvals for projects.
• Monitor KPIs and ensure program performance meets targets.
• Support account team with day-to-day inquiries and deliverables.

Skills

Full-funnel media

SEM

SEO

Local SEO

Reputation management

Content strategy

CRM

Relationship building

Management experience

Digital marketing

Google Ads

Google Analytics

Analytical skills

Data reporting

Interpersonal skills

Communication skills

MS Office

Education

University degree or diploma in a related field

Tools

Google Ads

Google Analytics

MS Office

Job description

Move Your Career Forward with DAC as a Senior Account Manager

Who We Are

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.

Position Summary

We are looking for a passionate and solution-oriented Senior Account Manager to be responsible for multiple client accounts. The Senior Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

What You’ll Do

Account Management

• Develop a firm understanding of the client’s industry, marketing strategy and goals
• Work with the Account Leads to identify opportunities to grow existing client relationships.
• Manage internal aspects of a project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications
• Ensure project requirements are documented.
• Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals
• Monitor established program KPIs and ensures that the program performance meets the agreed upon client KPIs.

Client Relationship Management and Communication

• Develop productive business relationships and alliances with Clients in order to manage day to day program related inquiries and deliverables.
• Provide ongoing support to the account team that will enhance their relationships with their day to day contacts.
• Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
• Work with clients to complete a specific project brief and coordinate client approvals.

Budget and Financials

• Assist Account Leads in the development of annual account plans that meet revenue growth and profit margin targets for assigned clients.

Knowledge and Industry Relations

• Demonstrates in depth knowledge of DAC’s product offerings, such as full-funnel media, search engine marketing (SEM), search engine optimization (SEO), local SEO, reputation management, content strategy, and customer relationship management (CRM)
• Remain knowledgeable about on-going program activities
• DAC will provide support through proper industry and platform training as needed

What You Bring

• A creative, capable, agency-experienced professional who takes a wide range of account-level responsibilities in their stride, including defining short-term goals and long-term strategy, KPI monitoring and financial reporting
• Familiarity with DAC’s core services, such as full-funnel media, search engine marketing (SEM), search engine optimization (SEO), local SEO, reputation management, content strategy, and customer relationship management (CRM
• Somebody who will develop productive business relationships and alliances with clients in order to manage day-to-day program-related inquiries and deliverables
• 4+ years managerial experience, 7+ years digital/ marketing experience
• Advanced understanding of Google AdWords, Google Analytics and other digital ad and analytics platforms
• A tenacious, positive person, who thrives in a fast-paced environment and can easily manage multiple projects simultaneously
• Analytical skills, with the ability to see all of the pieces and how each piece fits together
• Ability to report data and to relate results to client objectives
• Good interpersonal skills, with the ability to develop positive relationships with members of various internal teams as well as clients and prospects
• Excellent communication skills, both written and verbal
• Competency with MS Office products including Excel, Word, PowerPoint and Outlook
• University degree or diploma in a related field

What You’ll Get

• Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
• Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
• Competitive salary and comprehensive health benefits.
• Generous PTO, wellness initiatives and parental leave.
• Retirement saving plans.
• Opportunities for continued learning and professional development.
• A supportive, collaborative, and casual work environment.

How We Work

This role requires three in-office days per week.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to [e-mail]

At DAC we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $80,000 - $100,000. The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees.