Senior Account Manager

Supremex Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Annual bonus

Collaborative culture

Work-life balance

Job summary

Goldrich Printpak seeks a Senior Account Manager to lead a high-value folding carton portfolio in Toronto. This role focuses on managing senior-level relationships, expanding existing business, and developing new opportunities in the Greater Toronto Area.

The candidate will navigate a dynamic, evolving environment, working cross-functionally to deliver on commitments, apply pricing discipline, and drive profitable growth.

Qualifications

• Relationship management at executive level and strategic accounts.
• Experience with pricing governance and margin discipline.
• Ability to read a P&L and converse on financials.
• CRM proficiency and disciplined pipeline management.
• Advanced MS Office Suite and reporting tools.

Responsibilities

• Manage a portfolio of key accounts with senior/executive relationships and significant revenue.
• Drive new business development through proactive prospecting and relationship building.
• Collaborate cross-functionally with Customer Service, Operations, Pre-Press, and Estimating to meet commitments.
• Bring pricing discipline and commercial rigour to account management, aligning terms with governance.
• Develop structured account plans to move relationships from transactional to strategic.
• Provide regular reporting on pipeline, account performance, and market intelligence using CRM and BI tools.
• Represent Goldrich and SupremeX credibly at the executive level with clients and prospects.

Skills

Relationship management

Negotiation

Cross-functional collaboration

Self-motivated

Sales acumen

Adaptability

Strategic account management

Contract management

Pricing governance

CRM proficiency

P&L reading

MS Excel

PowerPoint

Tools

CRM software

BI tools

MS Excel

PowerPoint

Job description

Goldrich Printpak, a recently acquired SupremeX company, is seeking a Senior Account Manager to join its growing Folding Carton operation in Toronto. This is a high-impact, individual contributor role at the commercial heart of the business, responsible for managing a portfolio of high-value, strategic accounts while actively developing new business.

The successful candidate will be joining at a pivotal moment. Goldrich is transitioning from a founder-led model into a professionally structured, growth-oriented business with the resources and reach of SupremeX behind it. The commercial opportunity is significant, an established client base to deepen, and a strong platform from which to win new business in the Greater Toronto Area and beyond.

This role requires someone who is commercially sophisticated, relationship-driven, and comfortable operating in a dynamic, evolving environment. The ability to manage complex, high-value accounts while simultaneously building new business is essential.

Key Responsibilities

• Manage a portfolio of key accounts with aggregate annual revenues of $3M to $8M depending on experience, owning the relationship at the senior/executive level.
• Drive new business development through proactive prospecting, relationship building, and conversion of qualified opportunities.
• Work cross-functionally with Customer Service, Operations, Pre-Press, and Estimating to deliver consistently on client commitments.
• Bring pricing discipline and commercial rigour to account management — understanding margin, managing contract terms, and aligning pricing governance with company standards.
• Build structured, program-focused account plans that move relationships from transactional to strategic.
• Provide regular reporting on pipeline, account performance, and market intelligence using CRM and BI tools.
• Represent Goldrich and SupremeX credibly at the executive level with strategic customers and prospects.

Qualifications and Experience

• Industry experience in folding carton, packaging, printing, paper converting, labels, or a closely related converting environment strongly preferred.
• Candidates from adjacent industries, converting/print vendors, procurement, strategic account management, will also be considered.
• A book of business or transferable client relationships is a meaningful asset.

Candidate Profile or Skills and Competencies

Soft Skills

• Relationship management, builds trust and credibility at the executive level.
• Negotiation skills, commercially confident, outcome-focused.
• Cross-functional collaboration, works effectively across operations, finance, and customer service.
• Self-motivated and results-driven, owns their number and their pipeline without being managed.
• Sales curiosity, genuinely interested in the client’s business and how to grow it.
• Adaptability, comfortable in a business that is evolving and building new capabilities.

Hard Skills

• Strategic account and contract management, experience managing complex, high-value B2B relationships.
• Pricing governance and estimating awareness, understands margin and costing, not just revenue.
• Business and financial acumen, can read a P&L and have an intelligent commercial conversation.
• CRM proficiency and pipeline discipline, manages opportunities with rigour and visibility.
• Advanced Microsoft Office Suite, Excel, PowerPoint, and reporting tools.
• Comprehensive Medical, Dental, and Health Benefits to support your well-being
• Retirement Plan – A retirement plan to help you plan for the future.
• Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
• Collaborative Culture– A workplace built on communication, integrity, excellence, respect, and teamwork.
• Work-Life Balance – Support for a healthy balance between work and life.

NOTE: This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.

SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.

We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups. If you require an accommodation during the recruitment process, please let us know.