Senior Account Manager

MEDFAR; Montreal (administrative region); Hybrid; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible hours

Group insurance

Job summary

MEDFAR is seeking a Strategic Account Manager to support the commercialization of an AI solution that automates incoming call handling in medical clinics. You will engage with key healthcare accounts, demonstrate value, and guide teams from initial discussions through adoption, building long-term relationships in a complex, multi-decision-maker sales process.

Responsibilities include developing commercialization strategy, meeting with executives, managing full sales cycle, and collaborating with

Qualifications

• 5 to 10 years of experience in sales or account management dealing with enterprise accounts, ideally selling technology solutions.
• Proven track record in managing complex sales cycles involving multiple decision-makers.
• Ability to develop account strategies, identify business opportunities, and advance deals from discovery to close.
• Comfortable discussing operational challenges with executive teams and translating product capabilities into tangible benefits.
• Excellent interpersonal skills, active listening, and the ability to build long-term, trusted relationships.
• Strong negotiation, presentation, and collaboration skills.
• Full proficiency in both French and English, both spoken and written.
• Valid Class 5 driver's license and willingness to travel for client meetings.

Responsibilities

• Developing and executing a commercialization strategy for the solution targeting enterprise accounts and our existing clientele.
• Building relationships with executives, operations managers, and other key decision-makers involved in purchasing decisions.
• Meeting with clients to understand their call management processes, identify their needs, and demonstrate how the solution integrates into their operations.
• Managing the full sales cycle, from lead identification through negotiation and deal closure.
• Crafting tailored proposals aligned with each organization's realities and clearly articulating the solution's operational value.
• Collaborating with product, deployment, and customer success teams to facilitate implementation and drive adoption.
• Tracking initiative results, sharing market feedback, and contributing to the evolution of our sales strategy.

Skills

Sales experience

Enterprise accounts

Negotiation

Presentation

Relationship building

Bilingual FR/EN

Job description

Founded in 2010, MEDFAR Clinical Solutions is revolutionizing healthcare with its MYLE integrated care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by over 15,000 healthcare professionals every day, we impact more than 20 million patients across North America. In 2023, we were proud to be named to Deloitte's prestigious Technology Fast 50 and Technology Fast 500 lists, a testament to our employees' exceptional contribution to our success. Join us in transforming healthcare both provincially and internationally as we aim to empower 500,000 healthcare providers to serve 500 million patients by 2030.

Job Description

MEDFAR is seeking a Strategic Account Manager to support the commercialization of an artificial intelligence solution that automates incoming call handling in medical clinics.

You will work with key healthcare accounts to understand their phone accessibility challenges, demonstrate the solution's value, and guide their teams from initial discussions through to adoption. This role is ideal for someone who enjoys building long-term relationships and driving complex sales involving multiple decision-makers.

Responsabilities

Following an onboarding period focused on our products and the Quebec healthcare sector, your primary responsibilities will include:

• Developing and executing a commercialization strategy for the solution targeting enterprise accounts and our existing clientele.
• Building relationships with executives, operations managers, and other key decision-makers involved in purchasing decisions.
• Meeting with clients to understand their call management processes, identify their needs, and demonstrate how the solution seamlessly integrates into their operations.
• Managing the full sales cycle, from lead identification through negotiation and deal closure.
• Crafting tailored proposals aligned with each organization's unique realities and clearly articulating the solution's operational value.
• Collaborating with product, deployment, and customer success teams to facilitate implementation and drive adoption.
• Tracking initiative results, sharing market feedback, and contributing to the continuous evolution of our sales strategy.

Working Conditions

• Full-time permanent position (40 hours per week)
• Hybrid work arrangement
• Travel required to meet clients in person
• Candidate must hold a valid driver's license

Qualifications

• 5 to 10 years of experience in sales or account management dealing with enterprise accounts, ideally selling technology solutions.
• Proven track record in managing complex sales cycles involving multiple decision-makers.
• Ability to develop account strategies, identify business opportunities, and advance deals from discovery to close.
• Comfortable discussing operational challenges with executive teams and translating product capabilities into tangible benefits.
• Excellent interpersonal skills, active listening, and the ability to build long-term, trusted relationships.
• Strong negotiation, presentation, and collaboration skills.
• Full proficiency in both French and English, both spoken and written.
• Valid Class 5 driver's license and willingness to travel for client meetings.

Assets

• Experience in the healthcare sector or familiarity with medical clinic operations in Quebec.
• Experience commercializing artificial intelligence, automation, or telephony solutions.
• Experience working with clinic networks or multi-site organizations.

Additional Information

By joining MEDFAR, you will be part of a driven organization whose product digitizes primary care clinical environments and revolutionizes healthcare practice. Our MYLE electronic medical record simplifies the lives of physicians and healthcare staff while driving better health outcomes for patients. Becoming a "MEDFARian" also means having the opportunity to join an innovative community and work in a dynamic environment where your work will have a meaningful, tangible impact—not only on your team and the company, but above all on the healthcare industry.

• Work Location Flexibility: You decide where you work best (from home or at the office).
• Flexible Hours: Designed for work-life balance.
• Performance-Based Bonuses: Rewarding your contributions.
• Comprehensive Group Insurance: Generous coverage starting from your first day.
• Thriving Culture: A company culture built on transparency, collaboration, and innovation.

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities. As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.