Senior Account Manager

AMZ Prep®; Brampton; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company specializing in eCommerce logistics seeks a Senior Account Manager to oversee high-value client operations. You will optimize fulfillment strategies, providing strategic guidance and support across various logistics services. The ideal candidate has extensive experience in logistics and a detail-oriented approach, thriving in a fast-paced environment while ensuring exceptional client service.

Qualifications

• 3+ years of experience in account management or client operations, ideally within logistics.
• Strong ability to manage daily operations and communicate effectively with enterprise clients.
• Data-driven mindset with the ability to analyze account performance metrics.

Responsibilities

• Manage enterprise customer relationships ensuring seamless fulfillment execution.
• Analyze fulfillment data and provide actionable insights.
• Lead contract renewals and negotiations.

Skills

Account Management

Customer Success

Logistics

Fulfillment

Supply Chain Management

Communication

Data Analysis

Negotiation

Tools

CRM tools (Hubspot preferred)

Order Management Systems (OMS)

Warehouse Management Systems (WMS)

Job description

Direct message the job poster from AMZ Prep

Founder, CMO @ AMZ Prep | Amazon + DTC Fulfillment Globally (Canada, UK, Europe, Australia) | Follow me to watch us build a 100M Company

Senior Account Manager – Fulfillment & Logistics

At AMZ Prep, we help brands scale their eCommerce operations with industry-leading fulfillment, warehousing, and shipping solutions across North America and Europe. Our integrated logistics platform supports Amazon FBA / FBM, DTC fulfillment, and retail distribution, enabling brands to streamline their supply chain and accelerate growth.

About the Role

As a Senior Account Manager , you will be the primary point of contact for our high-value enterprise clients, ensuring seamless execution of their logistics and fulfillment operations. You will manage day-to-day account operations, proactively address challenges, and serve as a strategic consultant to optimize their fulfillment strategy. This role requires a highly responsive, detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service.

What You’ll Do

• Own and manage enterprise customer relationships, ensuring seamless fulfillment execution and long-term success.
• Oversee daily account operations, troubleshoot issues, and proactively communicate updates to clients.
• Develop and implement account strategies to drive efficiency, reduce costs, and optimize logistics performance.
• Act as a trusted consultant, advising clients on best practices for fulfillment, shipping, and supply chain management.
• Collaborate closely with internal teams (operations, warehouse, customer service) to ensure smooth execution and timely issue resolution.
• Conduct regular performance reviews, analyzing fulfillment data to provide actionable insights and recommendations.
• Lead contract renewals and negotiations, ensuring favorable terms for both the client and AMZ Prep.
• Identify opportunities for process improvements, upselling, and expanding service offerings based on client needs.
• Be hyper-responsive —ensuring clients receive timely updates, proactive solutions, and exceptional service.

What You’ll Need

• 3+ years of experience in account management, customer success, or client operations, ideally within logistics, fulfillment, or supply chain.
• 2+ years of experience in logistics, shipping, fulfillment, or SaaS related to eCommerce (preferred).
• Strong ability to manage daily operations, troubleshoot issues, and communicate effectively with enterprise clients.
• Highly organized with a strong sense of urgency and responsiveness.
• Data-driven mindset with the ability to analyze and interpret account performance metrics.
• Excellent communication and negotiation skills, with experience in contract renewals and client retention.
• Comfortable working cross-functionally with internal teams to resolve issues and drive continuous improvement.
• Ability to thrive in a fast-paced, high-growth environment and manage multiple high-value accounts simultaneously.

Bonus Points

• Experience with Amazon FBA / FBM, DTC fulfillment, or retail distribution.
• Background in 3PL, logistics technology, or supply chain management.
• Familiarity with order management systems (OMS), warehouse management systems (WMS), or CRM tools (Hubspot preferred).
• This is a hands-on role for someone who is proactive, solutions-oriented, and passionate about helping brands scale through operational excellence. If you thrive in a fast-moving logistics environment and love working directly with clients to solve complex challenges, we’d love to hear from you!

If you want to really stand out from the crowd, email [emailprotected] with a 1 minute video about why you'd be such a great fit for the role. If you do this, you'll guarantee yourself an interview.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Transportation, Logistics, Supply Chain and Storage

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