Senior Account Director

Citizen Relations Inc.; Toronto; Sur place; CAD 125 000 - 150 000; Plein temps

Résumé du poste

Citizen Relations Inc. in Toronto is seeking a Senior Director (PR) to lead strategic programs and drive high-impact campaigns across disciplines. You will own client relationships, guide multi-team projects, and shape AI-enabled strategies to stay ahead of trends.

You will also oversee P&Ls, budgets, and revenue forecasting, while growing the agency through new business opportunities and mentoring talent across regions.

Qualifications

• 8-10+ years of experience in communications marketing or related fields.
• Proven track record leading integrated agency teams.
• Strong collaboration with Strategy, Creative, Earned, Social, Digital and Media teams.
• Excellent leadership and teamwork; ability to multitask.
• Strong presentation and client engagement skills.
• Ability to work independently.
• Interest in training others and building knowledge.
• Well-organized, disciplined and detail-oriented.
• Experience collaborating across regions.

Responsabilités

• Strategic Program Development - lead agency programs and campaigns across diverse teams.
• Client & Account Stewardship - own accounts from day-to-day ops to long-term growth.
• Campaign & Project Management - navigate complexity and deliver results.
• AI Fluency - evaluate and adopt AI tools to enhance work and guide the team.
• Financial Oversight - manage P&Ls, budgets, staffing and revenue forecasting.
• Growth/New Business - build relationships, identify opportunities and close deals.
• Talent Development & Growth - foster learning and high performance across the org.

Connaissances

Strategic leadership

Client relationship management

Campaign & project management

AI fluency

Financial oversight

Growth/new business

Talent development

Outils

AI tools

Description du poste

Citizen is a global integrated PR agency that gives ambitious brands the curiosity, confidence and courage to stay ahead of trends, make bold moves & maximize measurable success. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture. Across offices and disciplines, this is our single-minded mission.

We know our name comes with a responsibility - to our fellow Citizens inside our walls and around the globe. We live by the values of the Modern Citizen: one who is courageous, builds up rather than breaks down, and puts their efforts towards conversations that count. Conversations that inform, educate, or make life easier for our fellow citizens. We believe that conversation leads to action, and action leads to impact.

Transparency matters to us. For this role, you can expect a salary between $125,000-150,000 annually, depending on experience

As a Senior Director (PR), you are:

• Strategic Program Development - You are a leader in the agency's strategic program & campaign development. You bring together diverse teams to achieve outstanding results.
• Client & Account Stewardship - You are a client-facing leader who takes full ownership of your accounts, from day-to-day operations to long-term growth and success. You are responsible for both client satisfaction and team performance, demonstrating strong relationship management, leadership, and problem-solving skills - managing accounts independently.
• Campaign & Project Management - You are a skilled project leader who can navigate complexity, optimize team performance, and deliver outstanding results. You are organized, efficient, and adept at bringing together diverse skill sets to achieve common goals.
• AI Fluency (Advanced level) - You have a strong understanding of AI tools and technologies and their potential applications in PR and communications. You are proactive in learning about new AI tools, evaluating their capabilities, and exploring how they can enhance your work and the work of your team. You contribute to shaping the agency's approach to AI adoption and integration.
• Financial Oversight - You demonstrate strong financial acumen by managing account P&Ls, budgets, staffing allocations, and revenue forecasting. You're a self-starter with strong financial acumen and ready to take on greater responsibility. You are capable of managing complex financial tasks and driving account growth.
• Growth/New Business - You are a proactive and results-oriented individual who plays a key role in driving the agency's growth. You are adept at building relationships, identifying opportunities, and closing deals
• Talent Development & Growth - You foster a culture of learning, collaboration, and high performance and address challenges proactively.

What you bring to the table:

• 8-10+ years of relevant experience in communications marketing and/or related fields, including agency or in-house communications roles.
• Proven track record leading Integrated Agency Teams (IATs)
• A strong ability to collaborate closely with Strategy, Creative, Earned, Social, Digital, Media and other integrated teams
• Excellent leadership/ teamwork skills and the ability to multitask.
• Strong presentation and client engagement skills
• Must be able to work independently
• Interest and passion in training others and building knowledge across the organization
• Well-organized, disciplined and detail-oriented
• Experience collaborating across regions

Citizen is guided by four core values that define how we work together and show up for our clients:

• Champion Equity - Fairness First, Always: You can count on us to bring a fair and equitable lens to every strategy and interaction.
• Set the Standard - Forget \"good enough.\" We're obsessed with delivering seriously stellar work, from the big ideas to the nitty-gritty.
• Do What's Right - We're