Senior Accessible Learning Coordinator - SSE - FT Support

Faculty of Applied Sciences & Technology at Humber Polytechnic

Toronto

On-site

CAD 61,000 - 69,000

Full time

21 hours ago

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Job summary

Humber Polytechnic is seeking a Senior Accessible Learning Coordinator to lead ALS service design and operations. The role owns SOPs, core systems, analytics, and staff development while coordinating accommodations and funding approaches for learners with disabilities.

It combines strategic leadership with direct service delivery. The SALC partners with managers to implement human-centered design, improve processes, and scale service delivery within the Accessible Learning Services department at

Qualifications

3-year diploma/degree in business, service design, or related field with change management and service design certification preferred.
Experience applying human-centered design and PROSCI change management to improve service delivery.
Experience developing and maintaining SOPs and training materials.
Ability to manage data and ministry-m mandated reporting and analytics.
Strong relationship-building and stakeholder management skills.

Responsibilities

Leading service design efforts — mapping journeys, party mapping, and blueprinting to improve ALS delivery.
Developing, documenting, and maintaining SOPs to support scalable service.
Leading learning and development for the ALS team: training plans and onboarding materials.
Applying PROSCI change management to guide tools, workflows, and service models.
Owning core systems as system lead (e.g., Clockwork, Accommodate) including data integrity and training.
Overseeing data analytics, Ministry reporting, and service utilization monitoring.
Distributing work, monitoring workflows, and coaching the SALC team.
Delivering direct learner support through intake, accommodations funding, and third-party coordination.
Coordinating team schedules, vacations, and meetings.

Skills

Service design

Change management

Training development

Data analytics

Stakeholder management

Communication

System administration

Microsoft 365

Adobe Acrobat

Banner

Destiny One

Education

Diploma/Degree in Business Administration, Service Design, Operations Management, Disability Studies, Psychology, Social Work, or related field

Change Management Certification (e.g., PROSCI)

Service Design Certification

Tools

Clockwork

Accommodate

Job description

Senior Accessible Learning Coordinator - SSE - FT Support - (36790)

Description

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

Position Title: Senior Accessible Learning Coordinator
Status: Full-Time Support Staff
Hours: 37.5 hours per week
Faculty/Department: Student Success and Engagement
Campus/Location: This is a fully on-site position. Primary location is North Campus with occasional travel to the Lakeshore Campus as well as Carrier Drive and Humber Downtown locations.
Payband: J
Salary Range: $43.61 - $50.39
Starting Salary: $43.61; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
Schedule: Monday – Friday, 8:30 AM - 5:00 PM

About The Accessible Learning Services Department

The Accessible Learning Services (ALS) department is guided by the social model of disability, which focuses on removing physical, social, and attitudinal barriers in the learning environment. It prioritizes learner-centered approaches and promotes inclusive, collaborative spaces where all students, especially those with disabilities, are empowered to participate fully. The department actively works to reduce barriers, ensure clear communication, and facilitate equitable access to services. Through this model, the department fosters a proactive and empowering relationship with students, advocating for an inclusive educational experience.

ALS is located in the Student Wellness and Accessibility Centre (SWAC) offices which are open Monday to Friday, from 8:30 AM to 6:30 PM to meet the needs of our diverse student body.

About The Senior Accessible Learning Coordinator Role

The Senior Accessible Learning Coordinator (SALC) is ALS's operational and system leadership hub, owning ALS standard operating procedures, core systems, as well as the team's learning and development plan. As functional lead for the Accessible Learning Coordinator team, the SALC distributes work, monitors workflows, coaches and mentors coordinators; and applies structured change management (e.g., PROSCI) to guide the team through new tools, workflows, and service models. This work is grounded in the social model of disability — removing barriers so students with disabilities can participate fully — but its emphasis is on building the processes, systems, and staff capability that make consistent, high-quality service delivery possible at scale.

Working closely with the Manager, Equitable Learning and the Accommodation Specialists, the SALC applies human-centered design and service blueprinting to improve how ALS delivers service, and maintains critical systems such as departmental scheduling tools and databases. The SALC also oversees data and analytics, producing regular and Ministry-mandated reports and monitoring service utilization, and carries a direct-service component, supporting learners through accommodation and funding processes and coordinating third-party accommodations.

Specific Duties Include, But Are Not Limited To

Leading service design efforts — engaged party mapping, journey mapping, service blueprinting — to co-create and continuously improve ALS service delivery
Developing, documenting, and maintaining standard operating procedures (SOPs) that support consistent, scalable service and smooth onboarding
Leading learning and development for the ALS team: training plans, onboarding materials, and in-service sessions
Applying structured change management (e.g., PROSCI) to guide the team through new tools, workflows, and service models
Owning and optimizing core operational systems (e.g., Clockwork, Accommodate) as system lead, including data integrity, system updates/migrations, and staff training
Overseeing departmental data and analytics, Ministry-mandated reporting, and service utilization monitoring
Distributing work, monitoring workflows, and coaching/mentoring the Accessible Learning Coordinator team
Delivering direct support to learners through intake interviews, interim accommodations, funding navigation, and coordination of third-party supports
Coordinating team schedules, vacation calendars, and team meetings

Qualifications

About You:

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading.

Education

3-year Diploma/Degree in Business Administration, Service Design, Operations Management, Disability Studies, Psychology, Social Work, or a related field. Change Management Certification (e.g., PROSCI) and/or Service Design Certification required.

Experience

Minimum five years' full-time experience in service design, process improvement, or change management within a complex organization (e.g., community, educational, or healthcare setting), plus two years leading within a service delivery role — applying human-centered design and change management practices as well as developing and documenting SOPs.

Demonstrated experience applying human-centered design and change management practices (e.g., journey mapping, service blueprinting, PROSCI) to improve service delivery.
Experience developing, documenting, and maintaining standard operating procedures that support consistent, scalable service.
Project and change management skills — planning, budgeting, risk management — to lead concurrent initiatives.
Experience designing and delivering training and onboarding programs, and leading or mentoring a functional team.
System administration experience with departmental scheduling tools and databases (e.g., Clockwork, Accommodate), including data integrity and system upgrades.
Proven ability to manage, analyze, and report on departmental data, including Ministry-mandated reporting.
Demonstrated understanding of the Ontario Human Rights Code, AODA, and equity/inclusion principles as they apply to diverse learners.
Advanced knowledge of relevant software and student information systems (e.g., Microsoft 365, Adobe Acrobat, Banner, Destiny One), with the ability to train others.
Strong relationship-building and stakeholder management skills, with sound independent judgment and ethical decision-making.
Excellent written and oral communication skills, with the tact and discretion to manage confidential information and competing priorities.

What's in it for you?

An opportunity to be a part of building Humber's future.
Be part of a diverse, hard-working, and supportive team.
Tools and technology that will allow you to succeed at your job.
Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

Hours Per Week: 37.5Position Type: FT SupportPayband: J

Work Locations: