Self-Checkout Experience Coordinator

Walmart Canada; New Minas; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada in New Minas, NS is seeking a Self-Checkout Attendant to deliver friendly customer service at the self-checkout area and assist customers with transactions. You will keep the area neat and safe while guiding shoppers through self-service options.

The role involves monitoring customer activity, identifying when assistance is needed, and communicating with the Customer Service Manager for issues. Minimum pay starts at 16.90 CAD per hour.

Responsibilities

• Keeps the area neat, clean and organized and free of fixtures, unnecessary debris, foreign objects, and liquids.
• Educates customers on the correct and efficient use of self-service options, when applicable.
• Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
• Observing the activities of a customer to determine when and if assistance is needed.
• When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
• Demonstrates knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
• Calls the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
• Returns Scan & Go scanners to their home after use.

Job description

Walmart Canada in New Minas, NS is seeking a Self-Checkout Attendant to deliver friendly customer service at the self-checkout area and assist customers with transactions. You will keep the area neat and safe while guiding shoppers through self-service options.

The role involves monitoring customer activity, identifying when assistance is needed, and communicating with the Customer Service Manager for issues. Minimum pay starts at 16.90 CAD per hour.