Security Systems Technician - Service Focused

Convergint Technologies Ltd; Mississauga; On-site; CAD 41,000 - 52,000; Full time

Benefits offered by this job

Fleet Vehicle

RRSP contribution

Holidays and PTO

Job summary

Convergint Technologies Ltd is seeking a Security Systems Technician with a service-focused mindset to join our Toronto-area team. You will respond to service calls, perform maintenance, and troubleshoot a variety of security systems to ensure top-tier customer satisfaction.

A strong emphasis on accuracy, safety, and professional communication is required. The role includes diagnosing complex issues, documenting service reports, and mentoring junior staff while maintaining our commitment to

Qualifications

• Five+ years of field service experience.
• Diploma in Electronics preferred.
• Certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon are assets.

Responsibilities

• Respond to service calls and maintenance tasks on security systems.
• Diagnose, troubleshoot, repair and debug complex systems.
• Complete accurate service reports for invoicing and cost tracking.
• Provide technical support to end users and field staff; mentor junior technicians.
• Ensure quality service and act as customer-focused liaison for the company.

Skills

Advanced technical skills

Troubleshooting

Customer service

Self-starter

Good communication

Driver’s license

Electrical/mechanical aptitude

Education

Diploma in Electronics

Industry certifications preferred

Tools

Lenel

Genetec

CCure

AMAG

Kantech

Avigilon

Job description

Security Systems Technician - Service Focused

03-Cost of Sales 907 - Toronto, Mississauga, ON, CA

30+ days ago Requisition ID: 2591

Salary Range: $30.00 To $38.00 Hourly

Convergint is looking for a team-oriented, experienced Security Service Technician, to join our amazing culture in our Toronto location. In this position, you are responsible for providing customer and technical support for installed systems that may be complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
• Advanced technical skills and experience related to electronic security systems
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with minimal supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Excellent verbal, written and interpersonal communication skills
• Advanced organizational skills and the ability to handle multiple service needs simultaneously
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Requirements:

• Minimum of five years of previous, field service experience
• Diploma in Electronics preferred.
• Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fleet Vehicle
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.