Security Systems Technician - Service Focused

Convergint Technologies LLC; Toronto; Hybrid; CAD 41,000 - 52,000; Full time

Benefits offered by this job

Holidays and PTO

Fleet vehicle

RRSP contributions

Safety-focused workplace

Colleague Assistance Program

CSR Day

Job summary

Convergint Technologies LLC is recruiting a Security Systems Technician focused on service in the Toronto area. You will respond to service calls, diagnose complex systems, and provide high-quality customer support while maintaining detailed service reports.

The role requires strong technical skills, a proactive mindset, and the ability to mentor others. The position offers a competitive hourly rate and opportunities to grow within a globally recognized security solutions integrator.

Qualifications

• Five years of field service experience.
• Diploma in Electronics preferred.
• Industry certifications such as Lenel/Genetec/CCure/AMAG/Kantech/Avigilon are assets.

Responsibilities

• Respond to service calls and after-hours issues promptly.
• Diagnose, troubleshoot, repair and debug a variety of security systems.
• Prepare accurate service reports for invoicing and cost tracking.
• Provide technical support to end users and fellow technicians.
• Mentor less experienced staff and guide on testing and tuning equipment.
• Act as the customer’s best service provider at all times.

Skills

Customer focus

Electronic security systems

Programming skills

Self-starter

Mechanical & electrical aptitude

Site visits

MS Office

Communication skills

Organization

Driver's license

Education

Diploma in Electronics

Tools

Lenel

Genetec

CCure

AMAG

Kantech

Avigilon

Job description

Security Systems Technician - Service Focused

03-Cost of Sales 907 - Toronto, Mississauga, ON, CA

8 days ago Requisition ID: 2591

Salary Range: $30.00 To $38.00 Hourly

Convergint is looking for a team-oriented, experienced Security Service Technician, to join our amazing culture in our Toronto location. In this position, you are responsible for providing customer and technical support for installed systems that may be complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
• Advanced technical skills and experience related to electronic security systems
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well with minimal supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Excellent verbal, written and interpersonal communication skills
• Advanced organizational skills and the ability to handle multiple service needs simultaneously
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Requirements:

• Minimum of five years of previous, field service experience
• Diploma in Electronics preferred.
• Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fleet Vehicle
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more...

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.