Security Systems Technician - Service Focused

Convergint; Edmonton; Presencial; CAD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Holidays and Paid Time Off

Medical and dental benefits

RRSP employer contribution

Fleet Vehicle

Safety-focused work environment

Tuition reimbursement

Competitive salary and compensation

CSR Day

Diversity & Inclusion initiatives

Descripción de la vacante

Convergint is seeking a Security Technician - Service Specialist to join our Edmonton, AB team. You will provide customer and technical support for installed Fire, Security, and Building Automation Systems, performing diagnostics, repairs and maintenance on site and supporting small projects.

Respond to service calls, complete detailed reports for invoicing, and mentor less experienced staff while upholding safety policies. Diploma in Electronics and 2+ years field service preferred.

Formación

• Diploma in Electronics preferred.
• Minimum of two years of field service experience.
• Experience in building automation, electronic security, fire alarm & life safety.

Responsabilidades

• Identify and resolve problems for service calls, including emergencies, and provide appropriate solutions.
• Diagnose, troubleshoot, repair and test a variety of systems on-site.
• Install projects as necessary and complete accurate service reports for invoicing and cost tracking.
• Provide technical guidance to end users and seek guidance from senior staff when needed.
• Mentor less experienced staff and support testing, tuning and adjusting equipment.
• Work in compliance with provincial and local regulations and safety policies.
• Act as a professional representative of Convergint Technologies and promote services.
• Keep up to date on company products, services and policies, collaborating with team members.

Conocimientos

Customer service

Technical troubleshooting

Self-motivated

Team collaboration

Educación

Diploma in Electronics

Descripción del empleo

Build a career where values meet worldwide opportunity.

Job Description: Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.

Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after- hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.

Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.

Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.

Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

Keeps up to date and informed on all company products, services and policies.

Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

Perform Other Duties And Responsibilities As Requested Or Required.

What You’ll Need

Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted

Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems

Solid programming skills and proven ability to troubleshoot problems and look for solutions

Must be a self-starter and work well with general supervision

Requirements

Diploma in Electronics preferred.

Relevant Trade Experience Preferred.

Minimum of two years of previous, relevant field service experience required

Experience in one or more of the following industries preferred: electronic, security, fire alarm & life safety, and/or building automation

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP;
• Fleet Vehicle
• Work environment committed to safety;
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.