Project Specialist - Security Systems

Convergint; Toronto; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Company Holidays and Paid Time Off

Comprehensive benefit plan (medical, …

RRSP contribution

Safety-focused work environment

Tuition reimbursement

Competitive salary and compensation

Corporate social responsibility day

Disability accommodations

Job summary

Convergint seeks a Security Project Specialist for our Capital Projects team in Toronto, ON. You will install, program, test, certify, and train customers on security, fire, and life safety systems, handling small to large projects with an emphasis on safety, quality, and on-time delivery.

You will collaborate with engineering to resolve issues, mentor staff, and ensure customer satisfaction. A five-year field service background and an Electronics diploma are preferred, with various

Qualifications

• Five years of field service experience required or equivalent.
• Diploma in Electronics preferred.
• Relevant certifications (Lenel, Genetec, CCure, AMAG, Kantech, Avigilon) are assets.
• Strong customer service and problem-solving abilities.

Responsibilities

• Install, program, test, repair, and service non-routine security, life safety, and building automation systems as assigned.
• Lead on-site project activities including safety, quality, and scheduling considerations.
• Mentor less-experienced staff and provide training as needed.
• Interact with customers to resolve issues and maximize satisfaction while coordinating with the Project Manager.
• Prepare and review installation procedures, blueprints, schematics, and wiring diagrams.
• Contribute to system startup, certification testing, and close-out documentation.
• Collaborate with engineering to resolve unusual operational problems and support warranty work.

Skills

Customer service

Technical troubleshooting

Blueprint reading

Communication

Mentoring

Education

Diploma in Electronics

Tools

Lenel

Genetec

CCure

AMAG

Kantech

Avigilon

Job description

Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto, ON location. In this position, you are responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Security projects including small to large projects that vary in complexity. Also delivers assigned projects effectively and within budgeted cost and time schedules. Acts as key interface for technical support with the customer and maximizes customer satisfaction. May mentor less-experienced staff.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Project Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.

Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.

Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite project including safety, quality and performance.

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.

Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.

Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.

Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.

Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.

Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Performs Other Duties And Responsibilities As Requested Or Required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well without supervision
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Strong verbal, written and interpersonal communication skills
• Solid organizational skills and the ability to handle multiple projects simultaneously
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications

Requirements

• Minimum of five years of previous, field service experience
• Diploma in Electronics preferred.

Relevant Trade Experience Preferred

• Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits And Perks

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Fleet Vehicle
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#TNO

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.