Security Supervisor

Gateway Casinos and Entertainment Limited; Wasaga Beach; On-site; CAD 53,000; Full time

Job summary

A leading company in the gaming and entertainment industry seeks a full-time Security Supervisor at Playtime Casino. This role involves ensuring the safety of guests and staff, managing security team activities, and delivering high-level customer service. The ideal candidate will possess strong organizational and communication skills, along with relevant security experience.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Exciting, supportive, and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Qualifications

• Previous security experience and training are strong assets.
• Ability to obtain registration as a Category 1 Gaming Assistant.
• Valid Smart Serve Certification required.

Responsibilities

• Supervises and manages team performance while participating in security activities.
• Monitors floor traffic and watches for suspicious activity.
• Provides excellent customer service by greeting customers and answering questions.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Education

Smart Serve Certification

Registration as a Category 1 Gaming Assistant

Job description

Description

Position at Playtime Casino

Job Type: Full-Time

Salary: $52,201 Annual

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets, and guests are secure and protected at all times. You will also deliver high-level customer service, support staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform various duties during your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, handling lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log, and conducting investigations. You may also be required to provide first aid and medical attention.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises and manages team performance while participating in security activities
• Oversees training, coaching, human resources, safety, and recruitment needs of the team
• Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
• Provides excellent customer service by greeting customers, answering questions, and providing solutions
• Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
• Comply with all applicable laws, policies, and procedures
• Keep work areas clean and free of safety hazards, debris, and litter
• Perform all job duties safely and responsibly
• Adhere to departmental quality standards
• Perform other related duties as assigned

What You Bring

• Previous security experience and training are strong assets
• Proven high level of customer service
• Organizational, interpersonal, analytical, and communication skills
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• A valid Smart Serve Certification

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your contributions, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs in a dynamic and fun environment. Discover what it’s like to be part of a team that values your vision, skill, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of Canada’s largest and most diversified gaming and entertainment companies. With 27 properties across British Columbia, Ontario, and Edmonton, Alberta, Gateway employs approximately 8,648 people and offers around 448 table games, 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway is the service provider for the Central, Southwest, and North gaming bundles in Ontario, including 11 properties. Gateway has diversified and expanded its offerings, developing proprietary casino and restaurant brands such as Match Eatery & Public House, Atlas Steak + Fish, and Halley's Club. Celebrating 25 years in 2017, Gateway continues to grow and innovate. More information is available at www.gatewaycasinos.com.

Apply Now!

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Gateway is a proud equal opportunity employer committed to Respect, Integrity, Teamwork, and Exceptional Customer Service. We provide an inclusive and barrier-free candidate experience and work environment. If you require accommodations during the recruitment process, please let us know.