Security Supervisor

Gateway Casinos and Entertainment Limited; Kelowna; On-site; Full time

Job summary

A leading company in the gaming and entertainment sector is seeking a Security Supervisor at Playtime Casino. The successful candidate will play a crucial role in safeguarding staff and guests while delivering outstanding customer service. This position offers growth opportunities, a supportive work environment, and competitive compensation.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Discounts on travel, tech, food, and beverages

Qualifications

• 1-year experience in a security role.
• Previous managerial experience is a strong asset.

Responsibilities

• Patrol gaming and guest activity; maintain a secure environment.
• Perform various duties including crowd control and investigations.
• Provide First Aid and manage employee data records.

Skills

Emergency procedures

Customer service

Flexibility

Judgment

Communication

Education

Gaming Security Officer (GSO) training

Serving It Right certification

Job description

Description

Position at Playtime Casino

Job Type: Casual/Relief

Job Rate: $25.10/hr

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets, and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform various duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, managing lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log, and conducting investigations. You may also be required to provide first aid and medical attention.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Demonstrates emergency procedures and protocols.
• Provides First Aid to guests and employees.
• Ability to carry up to 25 lbs and use/learn techniques to preserve a safe environment.
• Ability to stand and/or walk for long periods, kneel, run, bend, and jump.
• Supports management in recruitment processes, including creating posts, checking references, and hiring.
• Ensures familiarity with and application of human resources practices, policies, and regulations.
• Maintains accurate employee data records and provides guidance on company benefits.
• Researches and compiles HR statistics and offers recommendations.
• Responds to employee and management inquiries.
• Supports HR programs in performance management, rewards, occupational health and safety, and career development.
• Maintains updated knowledge of company policies, procedures, and regulations for casino operations.

What You Bring

• A professional and welcoming energy for guests and your team.
• Self-motivated with the ability to take initiative.
• Ability to assess situations carefully and deal sensitively with people.
• Confidence in judgment and clear communication skills.
• Enjoy working in a fast-paced environment with minimal supervision.
• Flexible working hours, including evenings and weekends.
• 1-year experience in a security role.
• Previous managerial experience is a strong asset.
• Successful completion of the Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor).
• Completion of Serving It Right prior to start date.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your contributions, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs in a dynamic and fun environment. Join a team that values your vision, skill, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. With 27 gaming properties across British Columbia, Ontario, and Edmonton, Alberta, Gateway employs approximately 8,648 people and features around 448 table games, 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway also provides services for the Central, Southwest, and North gaming Bundles in Ontario, including 11 properties. The company continues to grow through diversification and expansion, developing proprietary casino and restaurant brands, and enhancing the gaming experience. For more information, visit www.gatewaycasinos.com.

Apply Now!

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Gateway is an equal opportunity employer committed to Respect, Integrity, Teamwork, and Exceptional Customer Service. We strive to provide an inclusive and barrier-free candidate experience. If you require accommodation during the recruitment process, please let us know.