Security Site Supervisor - London Public Library (Central Branch)

Paladin Security; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

Paladin Security seeks a Full-Time Site Supervisor at the London Public Library to manage security staff and ensure top-level service. The role involves liaising with library management, training guards, managing performance, and handling emergency responses. Candidates must hold a valid Ontario Security Guard Licence and have strong customer service skills. The position emphasizes a respectful and inclusive workplace culture.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Qualifications

• Required: Valid Ontario Security Guard Licence and First Aid & CPR certificate.
• Exceptional customer service skills.
• Proficient in Microsoft Office.

Responsibilities

• Control, oversee and direct activities of Site Guards.
• Liaise with library management regarding security issues.
• Manage scheduling and performance of security staff.

Skills

Customer Service

Compassion

De-escalation

Education

Standard First Aid, CPR Level C

Valid Ontario Security Guard Licence

Tools

Microsoft Office

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Site Description:

The London Public Library has been dedicated to the needs of Londoners for over 125 years. This is a space where each and every member of the community, no matter their education level, income, abilities, age or country of origin, feels welcome.

Position Details:

Position: Full-Time Site Supervisor

Site: London Public Library – Central Branch

Site Address: 215 Dundas Street, London, ON N6A 6H9

Overtime Method: Averaging Agreement – calculating after 88 hours bi-weekly

Hours: 2 week Rotating Schedule

Week #1 – Monday to Friday 0900-1700hrs

Week #2 – Tuesday to Saturday 0900-1700hrs

Posting Date: May 27, 2025

Internal Closing Date: June 3, 2025

External Closing Date: June 24, 2025

Position Overview

• Control, oversee and direct the activities of Site Guards
• Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements
• Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary
• Assist in developing policies for continuous improvement to services to enhance services
• Orientate and Train: Provide appropriate orientation and training
• Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task
• Scheduling: Create and manage the work schedule for the department
• Corrective Actions: Address performance problems through the Paladin performance management procedures
• Incident Reports: Review and sign-off on all incident reports created each shift by Security
• Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process

Duties include

• Operating, accessing and occasionally monitoring the video surveillance equipment
• Monitoring and responding to alarm systems
• Maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library’s Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner.
• Reporting Incidents using the Library’s Incident Reporting Tool
• Resolving incidents according to the Library’s guidelines, instructions, procedures, and reporting on incidents according to established procedures
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone and use of devices such as automated external defibrillators (AED), and
• All Emergency occurs are to be reported to the Library as soon as possible. A written incident report, using the Library’s Incident Reporting Tool, shall be provided to the Library on any or all minor/major incidents

Preferred skills/qualifications

• Valid Ontario Security Guard Licence (required)
• Valid First Aid & CPR certificate
• Exceptional Customer Service Skills
• Proficient with Microsoft Office

Certification Requirements (All)

Standard First Aid, CPR Level C
Valid Ontario Security License

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This is a Full-Time position

Relocation is not required and travel is not required

Number of Openings for this position: 1