Security Site Manager Full Time Experienced Management Level

Allied Universal; Surrey; On-site; CAD 35,817 - 46,838; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Employee assistance programs

Company discounts

Job summary

Allied Universal is seeking a Security Site Manager to lead security operations at a premier luxury retail property in Vancouver. The role requires directing a large security team, ensuring safety, and delivering exceptional service in a fast-paced, customer-focused environment.

The ideal candidate has extensive security leadership experience, strong incident management skills, and a proven ability to build client relationships.

Qualifications

• 5+ years of security management experience, retail experience preferred.
• Experience leading security teams (20+ employees preferred).
• Strong background in security operations and incident management.
• Ability to build and maintain client relationships.
• Experience with scheduling and reporting is an asset.

Responsibilities

• Lead daily security operations for a luxury retail property.
• Coach and develop a team of supervisors and security professionals.
• Promote professionalism, accountability, and customer service.
• Build relationships with clients and stakeholders.
• Oversee incident response and emergency situations.
• Ensure compliance with policies, procedures, and standards.
• Review reports and implement security best practices.
• Support training and emergency planning.
• Provide after-hours support for critical incidents.

Skills

Leadership

Security management

Incident management

Client relationship management

Scheduling

Flexibility

Tools

CCTV systems

Access control

Incident reporting systems

Microsoft Office

Job description

Overview

Company Overview: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal® we pride ourselves on fostering a promote‑from‑within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full‑time positions! Start your phenomenal career with Allied Universal today!

Job Description

Security Site Manager in a Luxury Retail Shopping Centre. Allied Universal is seeking an experienced Security Site Manager to lead security operations at a prestigious luxury retail shopping centre in Vancouver. This is a high‑profile leadership opportunity for a confident, professional, and hands‑on security leader who thrives in a fast‑paced, customer‑focused environment. The successful candidate will oversee daily security operations, lead a large team of security professionals, build strong client relationships, and ensure the highest standards of safety, service, and operational excellence.

Location

Vancouver, BC

Pay Rate

$30.00 per hour +

Schedule

Monday to Friday | 9:00 AM – 5:00 PM

Key Qualifications

• 5+ years of security management experience (retail experience preferred) or progressive security experience with leadership responsibilities.
• Experience leading and managing security teams (20+ employees preferred).
• Strong background in security operations, incident management, and team performance management.
• Proven ability to build and maintain strong client relationships.
• Experience with scheduling, reporting, and operational oversight is an asset.
• Must be flexible to work outside regular hours when required by operational needs.

Key Responsibilities

• Lead daily security operations for a major luxury retail property.
• Manage, coach, and develop a team of supervisors and security professionals.
• Promote a culture of professionalism, accountability, and exceptional customer service.
• Build and maintain relationships with clients, property management, retailers, and key stakeholders.
• Oversee incident response, investigations, emergency situations, and operational challenges.
• Ensure compliance with company policies, site procedures, contractual requirements, and performance standards.
• Review reports, identify opportunities for improvement, and implement security best practices.
• Support training initiatives, emergency planning, and team development.
• Provide after‑hours support for critical incidents when required.

What We're Looking For

• 2–3+ years of experience in a Security Site Manager, Security Operations Manager, or similar leadership role.
• Proven experience leading security teams in a fast‑paced, customer‑facing environment.
• Strong leadership, decision‑making, and problem‑solving skills.
• Excellent communication, coaching, and conflict resolution abilities.
• Experience managing investigations, incidents, and emergency response.
• Knowledge of CCTV, access control systems, and security technology.
• Strong computer skills, including Microsoft Office and incident reporting systems.
• A professional presence with the ability to build trust and maintain strong client relationships.
• Experience in luxury retail, shopping centres, commercial properties, or hospitality security is a strong asset.
• Valid BC Security Worker Licence required.
• OFA Level 2 and AST certifications required or must be obtained.

What Success Looks Like

We are looking for a proactive, approachable, and results‑driven leader who takes ownership, leads by example, and is committed to delivering exceptional security services and client satisfaction. The ideal candidate is highly organized, people‑focused, and operationally strong, with the ability to balance team leadership, client expectations, and day‑to‑day security excellence.

Join Allied Universal

Lead security operations at one of Vancouver’s premier luxury retail destinations.