Security Site Manager-Fraser Valley

Securiguard Services; Abbotsford; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Security Site Manager to oversee operations across multiple campuses in the Fraser Valley. This role demands a high-energy individual capable of multitasking and leading a team of over 15 security professionals. The successful candidate will be responsible for ensuring top-notch service, conducting training, and responding to incidents. Join a company that values respect, empathy, and accountability, and be part of a team dedicated to making people feel safe. This is an exciting opportunity to make a significant impact in the security industry and contribute to a culture of safety and inclusivity.

Qualifications

• 3+ years in a Site Supervisor or Manager role in security.
• Strong communicator with assertive interpersonal skills.

Responsibilities

• Manage security operations across multiple campuses.
• Train and mentor security staff on protocols and procedures.
• Respond to incidents and provide top quality customer service.

Skills

Leadership

Communication Skills

Problem Solving

Interpersonal Skills

Analytical Skills

Customer Service

Education

High School Diploma

College Diploma or Certificate

Tools

Computer Skills

Job description

The Security Site Manager is responsible for managing and overseeing four post secondary campuses in the Fraser Valley. This position requires a high energy individual who has the capability to multitask and effectively lead and mentor a team of 15 + security professionals. The successful applicant must lead by example and set a high standard of service for both customers and client alike.

Location: Fraser Valley

Job Duties:

1. Patrols as needed
2. Delegate access and service requests to staff, conduct them yourself if needed
3. Respond to first aid or other incidents
4. Incident Commander during all significant incidents unless relieved of command by higher authority
5. Review reports with shift supervisors
6. Escalate significant issues to client
7. Correct spelling, grammar, or other issues prior to client review and coach staff on any shortcomings
8. Confirm SOP's followed during incident response; coach or train staff in response if needed
9. Meet with internal manager to review reports and incidents, upcoming events and other issues
10. Always available and visible to provide top quality customer service to all members of the campus community
11. Train and mentor officers on site duties and protocols, as well as site conduct, deportment, reporting procedures, and company policy/procedures
12. Carry out investigations into thefts, harassment, assault or other incidents in coordination with internal security management
13. On call for site emergencies at all campus locations
14. Review schedule with assigned head office scheduler, assist as needed
15. Review recruiting needs with assigned head office recruiter, provide availability for second interviews and training for new hires
16. Review service levels with assigned head office operations manager; discuss needs for recognition or awards to officers, as well as coaching, training or disciplinary needs
17. Work with supervisors to conduct Health and Safety Audits, Tool Box Talks, and Site Hazard Assessments
18. Work with supervisors to audit first aid and emergency equipment
19. Work with supervisors to audit functionality of access control, CCTV, and intrusion alarm systems
20. Participate in service review meeting with internal security management and head office operations manager. Site Manager will take a lead role in addressing client concerns
21. Review staffing needs and overtime with head office operations manager and scheduler
22. Performs other duties and special projects as assigned by internal security management or head office operations manager

Requirements:

1. High School Diploma, College Diploma or certificate an asset
2. Have minimum 3+ years of security experience in a Site Supervisor or Manager capacity.
3. Have minimum 5+ years of experience in the security industry.
4. Valid Security Worker License required
5. OFA II or III
6. ICS Level 300 will be provided to right candidate
7. Strong communicator with assertive interpersonal skills, sensitivity and team player are critical to success
8. A positive, professional and enthusiastic attitude is an imperative in dealing with Securiguard, clients, or other personnel
9. Demonstrated attributes in supervision, decision making, organizing, problem solving, analytical skill, interpersonal sensitivity and tolerance are required
10. Basic computer skills required/ advanced computer skills preferred
11. Effective and professional written and oral skills are necessary to minimize communication errors or misunderstandings in a Field environment where English may frequently be a second language. Fluency or knowledge of Hindi, Urdu, Punjabi or Filipino an asset

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H. (Respect, Empathy, Accountability, Courtesy & Honesty). We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

Diversity is at the heart of what helps us grow and adapt. By creating an inclusive environment where everyone has equal opportunities, we spark ideas that solve real-world challenges. This commitment has been recognized with awards like Canada's Most Admired Corporate Cultures (2021, 2024) and the Queen's University IRC Award for Best Learning & Development Strategy at the Canadian HR Awards.

Why Join Us?

Be part of a team that prioritizes people - because when employees thrive, everything else falls into place. Apply today to make a difference at Securiguard.