Security Representative

Mount Royal University; Calgary; On-site; CAD 51,000 - 66,000; Full time

Job summary

An established industry player in education seeks a dedicated Security Representative to ensure the safety of students and staff at a vibrant university campus. This full-time role involves a blend of customer service and security duties, including responding to emergencies, conducting investigations, and maintaining a secure environment. The ideal candidate will possess strong interpersonal skills, a solid understanding of security protocols, and the ability to remain calm under pressure. Join a forward-thinking institution that values diversity and fosters an inclusive workplace, making a significant impact on campus safety and community well-being.

Qualifications

• Minimum one year post-secondary certificate/program completion required.
• Understanding of the Canadian legal system and security license needed.

Responsibilities

• Patrol the campus and provide customer service to users.
• Conduct investigations and write reports on incidents.
• Respond to security emergencies and operate central dispatch.

Skills

Customer Service

Interpersonal Skills

Communication Skills

First Aid

Calm under Pressure

Education

Post-Secondary Certificate

Tools

CCTV Systems

AED

Naloxone

Job description

Job Title: Security Representative

Job Type: Permanent

Union: MRSA

Position Classification: SPH04 Physical Services IV

Salary Grade: $51,745.00 - $65,500.00

FT or PT: Full-time

Hybrid Work: This position is ineligible

About the Department of Security Services

Security Services responds to alarms and accidents, provides emergency first aid, and responds to unusual activity on campus 24/7. Security Services is considered an essential service within the University.

About the Role

Reporting to the Security Supervisor, the Security Representative will perform a broad range of security-based customer service, including public safety related duties to safeguard the staff, students, and public who access the Mount Royal University Campus, and protection of physical assets. Working as a member of the security team on shift, the Security Representative will perform a range of security and patrol tasking activities.

A key focus of the Security Representative is to deliver customer-focused services, act as a first responder to accidents on campus, act as Security Dispatch, assist with emergency evacuations, as well as maintain a safe environment using electronic monitoring equipment and physical patrols of the University campus. Other major responsibilities include conducting investigations, interviewing, report writing, taking statements, and handling evidence.

This is a full-time position, working an averaging work week of 37.5 hours. This position will work eight, ten, and twelve-hour shifts on a rotational basis and involves a considerable amount of standing and walking.

Responsibilities

• Patrol the Mount Royal University campus by foot or vehicle in all lighting and weather conditions
• Provide customer service to all persons using University facilities which includes providing information, directions, and responding to complaints
• Liaise with individuals, organizations, and groups on campus to promote safety and security awareness
• Recognize and investigate all incidents, unusual occurrences, suspicious persons, and safety concerns
• Conduct basic investigations including interviews, statements, surveillance, and recovery of property
• Write reports and maintain timely and accurate notes on incidents
• Provide first line response to security emergencies and act as key link to the dispatch centre
• Assess incident scenes and recommend assistance from external agencies such as EMS, Calgary Police, and Fire department
• Provide first aid as necessary including the use of AED and Naloxone
• Operate central dispatch centre and act as central dispatch office on a rotating basis
• Monitor, assess, record, and respond appropriately to all alarms including fire systems, alarm systems, and CCTV systems
• Control access to buildings and properties on the Mount Royal University campus

Qualifications

• Minimum one year post-secondary certificate/program completion
• An understanding of the Canadian legal system is required
• Security License through the Government of Alberta is required
• Minimum 6 -12 months of related experience
• Must have prior experience working in a customer service position
• Ability to remain calm under pressure
• Demonstrated strong interpersonal, communication, and written skills
• CPR certificate is an asset

Salary: $51,745 - $65,500 per annum

Closing Date: Until a suitable candidate is found

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Contents].pdf (ex. Smith, 999999, CV.pdf).

We thank all applicants for their interest. Only applicants selected for an interview will be contacted.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University is a student-focused undergraduate university built on teaching excellence. Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.