Security Representative

Mount Royal University; Calgary; On-site; CAD 51,000 - 66,000; Full time

Job summary

An established industry player is seeking a dedicated Security Representative to join their team. In this role, you will be at the forefront of ensuring the safety and security of a vibrant campus community. Your responsibilities will include patrolling the grounds, providing exceptional customer service, and responding to emergencies. This position offers a chance to make a real difference while working in a supportive environment that values diversity and inclusion. If you are passionate about public safety and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Paid Vacation

Winter Holiday Closure

Personal Days

Free Recreation Centre Membership

Health and Dental Benefits

Pension

Disability Benefits

Learning/Training Paid by Employer

Qualifications

• Minimum one year post-secondary certificate/program completion required.
• Strong customer service and communication skills are essential.
• Security License through the Government of Alberta is required.

Responsibilities

• Patrol the campus and provide customer service to all users.
• Conduct investigations and write reports on incidents.
• Act as first responder to security emergencies and assist with evacuations.

Skills

Customer Service

Interpersonal Skills

Communication Skills

First Aid

Calm Under Pressure

Education

Post-secondary Certificate

Tools

Electronic Monitoring Equipment

CCTV Systems

Job description

Job Title: Security Representative

Job Type: Permanent

Union: MRSA

Position Classification: SPH04 Physical Services IV

Salary Grade: $51,745.00 - $65,500.00

FT or PT: Full-time

Hybrid Work: This position is ineligible

Location: Mount Royal University Campus

About the Department of Security Services

Security Services responds to alarms and accidents, provides emergency first aid and responds to unusual activity on campus 24/7. Security Services is considered an essential service within the University.

About the Role

Reporting to the Security Supervisor, the Security Representative will perform a broad range of security-based customer service, including public safety related duties to safeguard the staff, students, and public who access the Mount Royal University Campus, and protection of physical assets. Working as a member of the security team on shift, the Security Representative will perform a range of security and patrol tasking activities.

A key focus of the Security Representative is to deliver customer focused services, act as a first responder to accidents on campus, act as Security Dispatch, assist with emergency evacuations as well as maintain a safe environment using electronic monitoring equipment and physical patrols of the University campus. Other major responsibilities include conducting investigations, interviewing, report writing, taking statements, and handling evidence.

This is a full-time position, working an averaging work week of 37.5 hours. This position will work eight, ten and twelve hour shifts on a rotational basis, and involves a considerable amount of standing and walking.

Responsibilities

• Patrol the Mount Royal University campus by foot or vehicle in all lighting and weather conditions
• Provide customer service to all persons using University facilities, including providing information, directions and responding to complaints
• Liaise with individuals, organizations, and groups on campus to promote safety and security awareness
• Recognize and investigate all incidents, unusual occurrences, suspicious persons and safety concerns
• Conduct basic investigations including interviews, statements, surveillance, and recovery of property
• Write reports and maintain timely and accurate notes on incidents
• Provide first line response to security emergencies and act as key link to the dispatch centre
• Assess incident scene and recommend assistance from external agencies such as EMS, Calgary Police, and Fire department
• Provide first aid as necessary including the use of AED and Naloxone
• Operate central dispatch centre and act as central dispatch office on a rotating basis
• Monitor, assess, record, and respond appropriately to all alarms including fire systems, alarm systems, and CCTV systems
• Control access to buildings and properties on the Mount Royal University campus

Qualifications

• Minimum one year post-secondary certificate/program completion
• An understanding of the Canadian legal system is required
• Security License through the Government of Alberta is required
• Minimum 6 -12 months of related experience
• Must have prior experience working in a customer service position
• Ability to remain calm under pressure
• Demonstrated strong interpersonal, communication, and written skills
• CPR certificate is an asset

Salary: $51,745 - $65,500 per annum

Closing Date: Until suitable candidate is found

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Contents].pdf (ex. Smith, 999999, CV.pdf).

We encourage all qualified applicants to apply; however, Canadian citizens, permanent residents, and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at mru.ca/AcademicPlan.

Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis. Learn more about MRU's Land Acknowledgement.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.