Security Pro: Customer Care & Rapid Response

Paladin Security; Calgary; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly compensation

Career growth - Paladin to Policing

Great Place To Work Certified™ 2026

First Aid Training

De-escalation Training

UOF/MOAB training

Medical Insurance

Dental Insurance

Paid Vacation

Job summary

Paladin Security in Calgary, Alberta seeks professional Security Guards to protect diverse sites and serve communities with exceptional customer service.

Roles include patrols, incident reporting, emergency response, de-escalation, and cooperation with police and paramedics. This full-time position requires flexible day/night shifts, endurance for stairs, and a valid Alberta Security license or eligibility.

Qualifications

• Hold Alberta Security license or be able to obtain one.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Strong observational skills and attention to detail.
• Ability to make quick decisions, staying calm in emergencies with minimal supervision.
• Able to walk 18/20 km and stairs.
• Authorized to legally work in Canada.

Responsibilities

• Provide exceptional customer service and sustain relationships with clients and patrons.
• Conduct proactive patrols to ensure safety and address policy breaches.
• Attend and investigate security alarms and emergencies in a timely and professional manner.
• De-escalate crisis situations, provide support and liaise with emergency personnel including police, fire and paramedics.
• Exercise crowd control and evict trespassers.
• Write clear and detailed reports including incident, emergency, liability and day-to-day reports.
• Provide first aid and medical response when required to any person(s).
• Utilize two-way radios and computer applications to communicate site activities.
• Handle Lost & Found items and inquiries.

Skills

Communication skills

Customer service

Observation skills

De-escalation

Emergency response

Decision making

Physical stamina

Shift flexibility

License eligibility/Alberta license

Education

High School Diploma/GED

Job description

Paladin Security in Calgary, Alberta seeks professional Security Guards to protect diverse sites and serve communities with exceptional customer service.

Roles include patrols, incident reporting, emergency response, de-escalation, and cooperation with police and paramedics. This full-time position requires flexible day/night shifts, endurance for stairs, and a valid Alberta Security license or eligibility.