Security Operations Centre Operator-JSN

UJA Federation of Greater Toronto; Toronto; On-site; CAD 60,000 - 76,000; Full time

Job summary

Jewish Security Network (JSN) of Greater Toronto is seeking SOC Operators to join the 24/7 Security Operations Centre. You will monitor digital assets, receive calls, synthesize information, and coordinate incident communications.

Ideal candidates have strong interpersonal and stress-management skills, experience with security software, and a fluent English communication, with Hebrew as an asset. This full-time on-site role requires background checks.

Qualifications

• Strong communication and customer-service skills.
• Ability to work under pressure and manage incidents.
• Experience with security operations or SOC is a plus.
• Proficient in English; Hebrew is an asset.

Responsibilities

• Operate the SOC on a shift-basis, including nights and weekends.
• Manage incidents, coordinate responses, and maintain records.
• Provide support to Jewish institutions and personnel during emergencies.
• Attend meetings, trainings, and participate in drills.
• Collaborate with internal and external security assets.
• Ensure 24/7 operations and perform routine maintenance tasks.
• Assist with event security as needed.

Skills

Interpersonal skills

Customer-service experience

Stress management

Technical aptitude

Typing speed >50 WPM

Fluent English

Hebrew asset

Education

Bachelor's Degree or college equivalent asset

Tools

Microsoft Office

Incident reporting systems

Job description

Job Description

The Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff.

Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines, SOC Operators will synthesize large amounts of critical information quickly, coordinate routine and emergency incident communications, and create comprehensive records of security-related incidents.

Responsibilities:

• Operate the SOC on a shift-basis using sophisticated technology and supporting assets
• Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
• Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
• Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
• Coordinate with other internal and external security assets as needed
• Attend regular meetings and trainings, and assist with peer-to-peer training sessions
• Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
• Assist JSN with event security as needed
• Work on a rotating shift schedule, including nights, weekends, and holidays, to ensure the SOC is operational 24/7

We are seeking someone who possesses the following skillset:

• Strong interpersonal skills and customer-service experience
• Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure required
• Strong problem-solving skills and detail orientated
• Strong experience working with software and large technological assets, including as a back-end user
• Exceptional computer skills, including the ability to type >50 words per minute in English
• Fluent English speaker, reader, and writer required. Proficiency in Hebrew considered an asset
• Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset
• Familiarity with situational awareness and other security strengths considered an asset
• Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
• A graduate of a Bachelor’s Degree program or college equivalent considered a major asset
• Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required
• Familiarity with Microsoft Suite considered an asset

This full-time, on-site position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada.

JSN is an equal opportunity employer and is committed to creating an accessible and inclusive organization. We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.