Security Guard/Concierge

Elite Concierge LLC; Toronto; On-site; CAD 25,000 - 26,000; Part time

Benefits offered by this job

Consistent, reliable work

Training & development

Health & dental benefits (full-time)

Job summary

Elite Residential Concierge Services Inc. is seeking a Concierge Guard to join our team in the GTA. Responsibilities include controlling access, greeting residents, monitoring CCTV, and managing incident reports.

Candidates must have 1+ year experience, an Ontario Security License, and First Aid/CPR. Strong communication, customer service, and team leadership are essential for this role.

Qualifications

• 1+ years of experience as a Residential Concierge.
• Valid Ontario Security License.
• Valid First Aid and CPR Certification.
• Excellent verbal and written communication skills.
• Strong customer service, conflict resolution, and interpersonal skills.
• Strong observational, reporting, and documentation abilities.
• Ability to work independently and exercise sound judgement in a fast-paced environment.
• Strong situational awareness and problem-solving skills.

Responsibilities

• Control vehicular and pedestrian traffic entering the property.
• Greet guests, sign them in, and answer questions.
• Monitor security cameras.
• Issue and receipt keys to trades, staff and contractors.
• Operate security equipment, computers, radios and phones.
• Follow Condominium Safety and Emergency Procedures during alarms and emergencies.
• Create assigned reports and manage access control systems.
• Supervise and train a team of 4–6 staff.
• Liaise with management and board members on security matters.
• Be the first point of contact for emergencies or site issues.
• Create and adjust staff schedules and ensure contracted services are met.

Skills

Residential Concierge experience

Ontario Security License

First Aid & CPR

Communication skills

Customer service

Observation & reporting

Problem-solving

Computer literacy

Tools

MS Office

Security software

Job description

About Us:

Elite Residential Concierge Services Inc. is a trusted leader in residential security and concierge solutions, proudly serving communities across the GTA with a team of over 1,000 dedicated professionals. We specialize in delivering high-quality, client-focused service that enhances safety, security, and the overall resident experience within luxury condominium environments.

At Elite, we are committed to continuous improvement, strong leadership, and investing in our people. We provide a workplace where professionalism is recognized, growth is encouraged, and every employee contributes to raising industry standards in residential concierge and security services.

To support our commitment to delivering best-in-class residential service, we are seeking a professional and experienced Concierge Guard to join our team.

Responsibilities:

• Controlling all vehicles and pedestrian traffic entering the property
• Greet direct, sign in guest(s) and answer pertinent questions
• Monitor security cameras
• Issue and receipt of keys to trades, building staff and contractors
• Operate security equipment/systems, computers, radios and phones
• Ensure that the Condominium Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies
• Create assigned reports
• Program and manage access control systems for the entire complex
• Monitor, Train, and evaluate a team of 4-6 staff members
• Liaise with property management, board members and Elite management regarding pertinent security matters
• Be the first and main point of contact in case of emergencies or any site related issues
• Create and adjust staff schedules, ensure that contractually obligated services are met and provided and when necessary, fill in shifts.

Requirements:

• 1+ years of experience as a Residential Concierge
• Valid Ontario Security License
• Valid First Aid and CPR Certification.
• Excellent verbal and written communication skills.
• Strong customer service, conflict resolution, and interpersonal skills.
• Strong observational, reporting, and documentation abilities.
• Ability to work independently and exercise sound judgement in a fast-paced environment.
• Strong situational awareness and problem-solving skills.
• Proficiency with computers, security software, access control systems, and Microsoft Office applications.
• Reliable transportation and the ability to travel to multiple work locations as assigned.
• Professional, dependable, adaptable, and team-oriented attitude.

Compensation

• The expected compensation for this role is $18.50 - $19 per hour.

Schedule

• Tuesday to Friday from 3pm to 11pm and Saturday 11am to 11pm

OR

• Sunday to Thursday from 11pm to 7am

Vacancy Status

• This posting is for an existing vacancy

Why You'll Love Working Here

• Consistent, reliable work - Steady hours you can count on, with your schedule provided in advance
• Flexibility - Ability to pick up extra shifts based on your preference
• Comprehensive paid training - 2 days of corporate training + 2 days of on-site support to set you up for success
• Health & dental benefits (available for full time staff) - Comprehensive coverage for you and your family, including access to employee assistance programs
• Professional growth - Annual performance reviews, ongoing development, and clear opportunities for career advancement
• Promotion from within - We prioritize internal growth, giving employees the chance to advance their careers and take on new roles within the company
• Diverse, inclusive team - Work alongside colleagues of all backgrounds, perspectives, and experiences in a welcoming and supportive environment
• Supportive culture - Work with teammates who genuinely want to see you succeed
• Your voice matters - Open communication and opportunities to share feedback
• Employee recognition - Programs that celebrate your hard work and achievements

Application Process & Candidate Communication

• Applicants who are interviewed will be notified of whether a hiring decision has been made within 45 days of their interview (or last interview if multiple).

Artificial Intelligence Disclosure

• No artificial intelligence (AI) tools are used in the recruitment, screening, or hiring process for this position. All hiring decisions are made by qualified human personnel.

Equity, Diversity & Accessibility Statement

Elite Concierge Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel respected, supported, and valued. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request throughout all stages of the recruitment process. If you require accommodation, we will work with you to meet your needs in a respectful and confidential manner.

We welcome applications from all qualified candidates, including Indigenous peoples, racialized persons, women, persons with disabilities, and members of the 2SLGBTQIA+ community. We are dedicated to equitable hiring practices and fostering a respectful environment free from discrimination.