Security Guard - Bilingual - Customer Service Representative - Casual

UNAVAILABLE; Vancouver; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Life insurance

Employee assistance program

Company discounts

Paid training

Job summary

Allied Universal in Vancouver, BC is seeking a professional, bilingual Security Pro to join our team at a government office environment, providing front desk security, reception, and customer service. The role involves access control, visitor management, badge administration, CCTV monitoring, incident reporting, and emergency response coordination, while maintaining a welcoming, secure workplace.

This full-time position requires fluency in English and French, a valid BC security license, and a

Qualifications

• Residence in Canada for at least five years.
• Security clearance eligibility: Government of Canada Reliability Status.
• Bilingual in English and French; both spoken and written.
• First Aid and CPR certification.
• BC Security Worker Licence is required.

Responsibilities

• Provide professional front desk security, reception, and customer service.
• Greet and assist employees, visitors, contractors, guests, and clients professionally.
• Verify identification, badges, credentials, and visitor access per site procedures.
• Manage visitor access, keys, access cards, deliveries, packages, and contractors.
• Monitor facility access while maintaining a welcoming and secure environment.
• Monitor CCTV, access control, fire alarm, and building management systems.
• Conduct regular security patrols, inspections, and access checks.
• Respond to security incidents, alarms, emergencies, and safety concerns.
• Prepare visitor logs, daily activity reports, inspection records, and incident reports.

Skills

Bilingual (English/French)

Customer service

Security experience

Access control

Emergency response coordination

Tools

CCTV systems

Security software

Badge administration

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Security Guard Bilingual - Customer Service Representative in Vancouver, British Columbia.

Position: Security Guard Bilingual - Customer Service Representative

Location: Downtown Vancouver, British Columbia

Payrate:$20.25 per hour

Status: Casual

Shift: Monday To Friday ; 0830 - 1630

Overview:

Allied Universal is seeking a professional, reliable, and customer-focused Bilingual Security Professionalto join our team in Vancouver, BC. This full-time position supports a government office environment and is responsible for maintaining a safe, secure, and professional workplace.

The successful candidate will provide security services including access control, visitor management, identification and badge administration, security monitoring, patrols, incident reporting, emergency response coordination, and control room operations.

This position is well suited to a security professional with strong communication skills, attention to detail, excellent customer service, and the ability to remain calm and make sound decisions in emergency situations.

Important Security Clearance Requirement :

Candidates must have continuously resided in Canada for a minimum of five (5) years and meet the eligibility requirements to obtain a Government of Canada Reliability Status security clearance.

Requirements:

• Canadian Citizen or Permanent Resident status, as required for the applicable security clearance process.


• Minimum five (5) years of continuous residency in Canada.


• Eligibility to obtain a Government of Canada Reliability Status security clearance.


• Fluency in English and French, both spoken and written.


• Minimum one (1) year of security experience.


• Valid British Columbia Security Worker Licence.


• Valid First Aid and CPR certification.


• Previous experience as an Access Control Officer, Security Controller, Security Coordinator, Identification Officer, Control Room Operator, or similar security position is considered an asset.

Responsibilities:

• Provide professional front desk security, reception, and customer service.


• Greet and assist employees, visitors, contractors, guests, and clients in a professional manner.


• Verify identification, badges, credentials, and visitor access in accordance with site procedures.


• Manage visitor access, keys, access cards, deliveries, packages, couriers, and contractors.


• Monitor and control facility access while maintaining a welcoming and secure environment.


• Monitor CCTV, access control, fire alarm, and building management systems.


• Conduct regular security patrols, inspections, and access checks.


• Check the MDF (Main Distribution Frame) room and server room every four hours and document inspection results.


• Respond to security incidents, alarms, emergencies, suspicious activity, and safety concerns.


• Prepare accurate visitor logs, daily activity reports, inspection records, and incident reports.


• Communicate security concerns and incidents to Site Management and Allied Universal leadership.


• Coordinate with police, fire, medical, and other emergency services when required.


• Enforce site-specific Post Orders, security policies, emergency procedures, and client requirements.


• Assist employees and visitors with general questions, directions, and information.


• Maintain a professional appearance and secure, organized reception area.


• Use computers, security systems, email, and reporting tools to complete administrative and security tasks.


• Support emergency preparedness, fire safety, and evacuation procedures.


• Perform other security, reception, and administrative duties as assigned by the Supervisor or Client.

Benefits:

• Opportunities for career growth and advancement.


• Comprehensive health and dental benefits


• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.