Security Dispatch II

Cadillac Fairview; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Security Dispatch II to enhance safety and security operations. In this role, you will be responsible for dispatching security personnel, logging communications, and providing back-up support during emergencies. With a focus on customer service and effective communication, you'll play a vital role in maintaining security protocols and assisting in training. Join a diverse and award-winning team committed to community transformation and personal growth, where your talents are valued and rewarded with competitive benefits.

Benefits

Competitive benefits

Pension plan

Growth and development opportunities

Qualifications

• 3-4 years experience with a security firm or similar background.
• Strong customer service focus and excellent communication skills.

Responsibilities

• Dispatch Security Guards to incidents and requests for assistance.
• Log details of radio transmissions and telephone calls.
• Maintain the Camera Surveillance System.

Skills

Security License

Security Diploma

Customer Service

Communication Skills

Occupational Health & Safety Act Knowledge

Trespass to Property Act Knowledge

CPR/First Aid Certification

Education

Security Diploma or equivalent

Job description

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Role Impact:

To provide dispatch communication to Security Guards regarding incidents, requests for assistance, emergencies, etc., log details of radio transmissions, telephone calls, verbal instructions, and direct back-up support as necessary. Also, to provide indirect supervision of security officers.

What you will deliver:

• Dispatch Security Guards to incidents, requests for assistance, emergencies, etc.
• Log details of radio transmissions, telephone calls, and verbal instructions
• Direct back-up support as necessary
• Inform management of major incidents
• Assist in maintenance of Card Index System
• Maintain the Camera Surveillance System
• Conduct security equipment audits
• Maintain key control, lost and found, and emergency contact lists
• Provide training and coaching on an ad-hoc basis
• Perform other duties as assigned

What your strengths are:

• A valid provincial Security License (if required)
• A Security Diploma or equivalent
• 3-4 years experience with a security firm or similar background
• A minimum of 2 years experience at retail and office mixed-use complex
• A working knowledge of the Occupational Health & Safety Act
• Knowledge of Trespass to Property Act
• The ability to function in a fast-paced environment
• A strong customer service focus and interpersonal skills
• Excellent communication skills, oral and written
• Current CPR/First Aid certification (asset)

Why you should join us:

At Cadillac Fairview, we have been transforming communities for over 50 years. We are more than our properties; we are building leaders at all levels. We offer interesting work, a great organizational culture, collaboration opportunities, and support for growth and development. We reward values-based behavior and superior results with competitive benefits and pension. Make a difference with us!

Our actions and decisions are guided by our CF Values:

• Aim Higher – strive to exceed expectations
• Own Your Expertise – empower ourselves and each other
• Collaborate Effectively – bring the right people together for results
• Engage with Empathy – consider the needs of others
• Embrace Change – drive, learn from, and adapt to change

Join a diverse community and award-winning team where your talent and commitment are valued and respected.

CF is an equal opportunity employer committed to diversity and inclusion. If you need accommodations during the recruitment process, notify your CF contact or email [e-mail].

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing