Security Dispatch II

Cadillac Fairview; Toronto; On-site; CAD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a Security Dispatch II professional to enhance safety and security operations. In this dynamic role, you will coordinate communication with Security Guards, manage incident responses, and ensure the effective operation of security systems. With a focus on customer service and interpersonal skills, you will thrive in a fast-paced environment while contributing to a culture of collaboration and growth. Join a diverse team that values your expertise and offers a competitive rewards package, making a significant impact in the community.

Benefits

Competitive rewards package

Benefits

Pension plan

Growth and development opportunities

Qualifications

• 3-4 years experience with a security firm or similar background.
• A valid provincial Security License and CPR/First Aid certification are assets.

Responsibilities

• Dispatch Security Guards to incidents and requests for assistance.
• Log details of radio transmissions and direct back-up support.

Skills

Security License

Customer Service Skills

Communication Skills

Knowledge of Occupational Health & Safety Act

Knowledge of Trespass to Property Act

Interpersonal Skills

CPR/First Aid Certification

Education

Security Diploma or equivalent

Job description

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Role Impact:

To provide dispatch communication to Security Guards regarding incidents, requests for assistance, emergencies, etc., and log details of radio transmission, telephone calls and verbal instructions. Also, to direct back-up support as necessary and provide indirect supervision of security officers.

What you will deliver:

• Dispatch Security Guards to incidents, requests for assistance, emergencies, etc.
• Log details of radio transmission, telephone calls, and verbal instructions
• Direct back-up support as necessary
• Inform management of major incidents
• Assist in maintenance of Card Index System
• Maintain the Camera Surveillance System
• Conduct security equipment audits
• Maintain key control, lost and found, and emergency contact lists
• Provide training and coaching on an ad-hoc basis
• Perform other duties as assigned

What your strengths are:

• A valid provincial Security License (if required)
• A Security Diploma or equivalent
• 3-4 years experience with a security firm or similar background
• A minimum of 2 years experience at retail and office mixed-use complex
• A working knowledge of the Occupational Health & Safety Act
• Knowledge of Trespass to Property Act
• The ability to function in a fast-paced environment
• A strong customer service focus and interpersonal skills
• Excellent communication skills, oral and written
• Current CPR/First Aid certification (asset)

Why you should join us:

At Cadillac Fairview, we have been transforming communities for over 50 years. We are more than our properties. We build leaders at all levels. We offer interesting work, a great organizational culture, collaboration opportunities, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package, including benefits and pension. Make a difference with us!

Our actions and decisions are guided by our CF Values:

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together for results
• Engage with Empathy – we consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

Join a diverse community and award-winning team where your talent and commitment are valued and respected.

CF is an equal opportunity employer committed to diversity and inclusion. For accommodations during the recruitment process, contact [e-mail].

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing