Security Concierge (1 year temporary contract)

Bwalk; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Security Concierge to enhance resident safety and comfort. This role involves being a visual presence on-site, providing excellent customer service, and conducting thorough inspections of the property. Ideal candidates will have strong problem-solving skills, a commitment to customer service, and the ability to work independently or as part of a team. Join a company that values integrity, teamwork, and social responsibility, and help shape vibrant communities while enjoying competitive wages and benefits.

Benefits

Flexible Medical and Dental Plans

Fitness Reimbursement

Training Opportunities

Group RRSP Matching

Rental Discounts

Qualifications

• Must have a valid driver's license and vehicle.
• 2 years of customer service and/or security experience preferred.

Responsibilities

• Ensure safety and comfort of residents through site presence.
• Conduct site visits and patrols, inspecting various areas.
• Respond to lockouts, noise complaints, and assist with maintenance.

Skills

Customer Service

Problem-Solving

Organizational Skills

Communication Skills

Education

Security License

2 Years Customer Service Experience

Tools

Computers and Web-Based Programs

Computer Tablets

Job description

Security Concierge (1 year temporary contract)

Edmonton, AB, Canada

Job Description

Posted Tuesday, May 6, 2025 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses in various sizes and amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Recognizing our Associates as our most valuable asset, we offer competitive wages, profit-sharing, and benefits such as flexible medical and dental, fitness reimbursement, training, group RRSP matching, rental discounts, and more!

We are seeking a Security Concierge to join our team. Using the latest technology, we ensure our Residents feel safe and secure. If you think quickly and provide excellent customer service, we want to meet you!

*This is a 1-year temporary contract. Shifts are Tuesday through Saturday, 9 pm to 5:30 am. Applicants must be available for this shift.*

Responsibilities:

• Be a visual presence on site to ensure safety and comfort of residents
• Provide excellent customer service, including opening doors and assisting with bags
• Conduct site visits and patrols, inspecting walkways, stairs, drainage, building numbers, vacant apartments, trees, sheds, benches, offices, garbage bins, fire hydrants, lights, recreational areas, entrances, and exits
• Ensure all signage is visible and in good repair
• Inspect parking areas for damaged, abandoned, or missing vehicles, and manage visitor parking and potholes
• Replace burnt-out lights as needed
• Pick up garbage and perform snow removal and touch-up painting as required
• Communicate with Customer Service via phone
• Maintain a clean, neat, and recognizable image wear
• Complete daily reports and send to the leader
• Document all correspondence with residents in the Tenant Memo field
• Respond to lockouts, noise complaints, and assist with on-call maintenance
• Perform other tasks as assigned by the leader
• Must have a valid driver’s license and vehicle

Experience and Educational Requirements:

• 2 years of customer service and/or security experience preferred
• Security license required

Technical Requirements:

• Proficiency with computers and web-based programs
• Ability to learn and adapt quickly to new systems and technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Strong commitment to customer service
• Dedication to building better communities
• Responsibility and follow-through
• Excellent listening and telephone etiquette
• Problem-solving and decision-making skills
• Strong organizational skills and multitasking ability
• Ability to handle sensitive matters confidentially
• Calmness and patience in stressful situations
• Ability to work independently and in a team
• Quick learner, flexible, and proactive
• Positive attitude, enthusiasm, and assertiveness
• Physical ability to walk, stand, climb stairs, lift up to 10kg

Interested applicants should submit a cover letter and resume. Only candidates under consideration will be contacted. Employment offers are contingent on background checks, references, and physical testing where applicable.

Join us and help shape our communities! At Boardwalk, our core values of integrity, teamwork, customer service, and social responsibility guide us. We believe in happiness, innovation, and creating memorable experiences for our Associates and Residents.

We are committed to diversity, equity, and inclusion, welcoming individuals of all backgrounds and perspectives to our team.